Claims Handler

hireful; Retford; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the insurance sector is seeking a Claims Handler to manage Insurance Claims for Haulage and Motor Trade clients. This role emphasizes customer satisfaction and compliance with FCA regulations, offering a collaborative environment with opportunities for professional growth. The ideal candidate will have robust claims handling experience and a passion for delivering exceptional service.

Benefits

Hybrid working (3 days in-office, 2 days WFH)

Holiday allowance with options to buy additional days

Death in Service benefit (x4 salary)

Company pension scheme

Parking at the office

Enhanced maternity and paternity leave

Flexible benefits package and discounts on various services

Comprehensive employee support programs and development opportunities

Qualifications

• Robust claims handling experience and thorough understanding of insurance claims procedures.
• Passion for delivering exceptional customer service.
• Highly organized with excellent time management.

Responsibilities

• Manage Commercial Claims to meet or exceed service standards.
• Develop and maintain a comprehensive understanding of Acturis.
• Acknowledge all new claims to clients and insurers.

Skills

Customer Service

Claims Handling

Problem Solving

Time Management

Attention to Detail

Communication

Education

Cert CII or willingness to undertake qualification

Tools

MS Excel

MS Word

MS Outlook

Acturis

Job description

Claims Handler

We are seeking skilled and experienced professionals to handle Insurance Claims for our Haulage and Motor Trade clients. This customer-focused role requires leveraging your claims handling expertise to deliver excellent service from first notification to settlement.

You will prioritize customer satisfaction, applying know your customer (KYC) and treating customers fairly (TCF) principles, while ensuring compliance with FCA regulations and company policies.

Join our friendly, busy, and collaborative team with opportunities to participate in exciting projects.

Responsibilities:

1. Manage Commercial Claims to meet or exceed service standards
2. Maintain an efficient diary system for all claims and pursue as necessary
3. Develop and maintain a comprehensive understanding of Acturis
4. Provide claims information and reports to the broking department and clients as needed
5. Handle complex claims according to group procedures
6. Acknowledge all new claims to clients and insurers, keep clients informed, and aim for the best outcome
7. Produce claims MI and reports as required
8. Attend client meetings and present claims information when needed
9. Perform any other duties as requested by management
10. Manage personal CPD to keep skills and knowledge current

Experience:

1. Robust claims handling experience and thorough understanding of insurance claims procedures
2. Passion for delivering exceptional customer service
3. Knowledge of Acturis (desirable), proficiency in MS Excel, Word, and Outlook
4. Cert CII or working towards it, or willingness to undertake this qualification
5. Highly organized with excellent time management
6. Positive attitude, problem-solving skills, multitasking ability, and high attention to detail
7. Excellent verbal and written communication skills

Further Information

We offer a competitive salary and benefits including:

• Hybrid working (3 days in-office, 2 days WFH)
• Holiday allowance with options to buy additional days
• Death in Service benefit (x4 salary)
• Company pension scheme
• Parking at the office
• Enhanced maternity and paternity leave
• Flexible benefits package and discounts on various services
• Referral schemes and discounted PIB products
• Comprehensive employee support programs and development opportunities
• Environmental initiatives and community engagement

Why Work For Us?

We are proud of our growth and industry recognition. PIB values a diverse and inclusive workforce and offers flexible working arrangements. We welcome applications from all backgrounds and are committed to equal opportunity employment.