Service Coordinator (FTC)

JR United Kingdom; Hatfield; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the renewable solutions sector is seeking a Service and Maintenance Administrator to enhance customer experience. This role involves scheduling engineers, managing invoicing, and collaborating with internal departments to ensure efficient service delivery. Ideal candidates will possess strong administration skills and a passion for customer service.

Benefits

Generous annual leave allowance

Flexible Working options

Pension and Life Assurance

Private Medical and Dental Insurance

Employee Assistance Programme

Qualifications

• Previous scheduling experience in field service sector.
• High level of administration experience.
• Excellent communication skills, both written and verbal.

Responsibilities

• Raise Sales Orders and work orders for scheduling engineers.
• Forecast expected monthly invoicing to meet targets.
• Schedule engineers to ensure timely completion of customer work.

Skills

Scheduling

Administration

Communication

Analytical skills

Time management

Tools

SAP

Microsoft Office

Job description

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We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group’s attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow".

Role summary:

We have a fantastic opportunity to join our Service and Maintenance team where you will be supporting customers and colleagues in all aspects of Service and Maintenance administration and site visit scheduling.

Your work will play a key role in achieving our aim of becoming truly customer-centric, ensuring the best experience for our customers. You will be able to directly influence the customer journey, and your feedback will help shape the future vision for the customer experience, working in collaboration with all Service and Maintenance regions to ensure an industry-leading customer experience.

We are looking for someone who is enthusiastic, highly motivated, and passionate about creating an innovative customer experience, building strong relationships with customers, and striving for continuous improvement. You must show pride and passion in the Mitsubishi Electric brand and the products which provide renewable solutions to heating and cooling.

Skills/Responsibilities:

• Raise Sales Orders within SAP and work orders within Field Service to enable scheduling of engineers.
• Raise invoices for completed works, ensuring all invoicing forecasts and targets are met.
• Forecast expected monthly invoicing to enable accurate forecasting vs targets.
• Schedule engineers to ensure that all customer work is completed in a timely manner.
• Prioritise scheduled and unscheduled visits to manage customer and internal expectations.
• Raise Purchase Orders for materials, parts, and sub-contractor labour.
• Collaborate with internal departments including Credit Control, Warranty, and Central Plant Sales to assist and promptly rectify any issues.
• Provide support to other regions as required.

Experience:

• Previous scheduling experience within the same or similar field service sector.
• High level of administration experience.
• Personal attributes: self-motivated, driven, numerate, organised, punctual, assertive, professional, personable, resourceful.
• Excellent communication skills (both written and verbal).
• Analytical with excellent attention to detail.
• Excellent time management, multitasking skills, and ability to meet deadlines.
• Ability to work under pressure and use own initiative.
• Excellent business sense, commercial awareness, and negotiation skills.
• Ability to work effectively both individually and as part of a team.
• Previous experience in a refrigeration/air conditioning/chiller sector.
• IT Literate and competent user of Microsoft packages (Outlook, Excel, Word, PowerPoint).

Benefits:

• Generous annual leave allowance - 25 days per year, plus bank holidays increasing with service.
• Flexible Working options including working from home or hybrid working.
• Pension, Life Assurance, Group Income Protection Scheme.
• Private Medical, Dental Insurance, and a Cash Plan Scheme funded by Mitsubishi.
• Access to Mitsubishi’s discount platform.
• Colleague Referral Scheme, Holiday Buy, Long Service Awards, Cycle to Work Scheme.
• Sports & Social Club events.
• Employee Assistance Programme including Eldercare & Best Doctors.

Equality and Diversity:

Mitsubishi Electric promotes employee diversity and ensures a workplace where employees can work to their full potential regardless of gender or age, supporting business development and innovation.