Customer Service Coordinator - 15 month FTC

Baxter International Inc.; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Baxter International Inc. seeks a Customer Service Coordinator for their Oxford site on a 15-month fixed-term contract. The role involves managing customer inquiries, processing orders, and ensuring quality compliance. Successful candidates will have a strong customer service background and the ability to work collaboratively with various teams.

Benefits

Competitive salary plus a comprehensive benefits package

Opportunities for professional development

Focus on work-life balance

Commitment to diversity and inclusion

Qualifications

• Background in Customer Service is required.
• Experience with order management systems is beneficial.
• Strong communication skills are necessary.

Responsibilities

• Establish and maintain effective relationships with customers.
• Handle service and product inquiries, processing orders.
• Liaise with Production and Warehouse teams about stock availability.

Skills

Customer Relationship Management

Data Entry

Order Processing

Problem Solving

Job description

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful, and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Our Oxford site is seeking a Customer Service Coordinator to join on a 15-month fixed-term contract basis. The role is fully site-based and requires a candidate with a background in Customer Service. The main responsibilities include:

1. Meeting Customer Requirements: Establish and maintain effective relationships with customers.
2. Responding to email inquiries: Handling service and product inquiries, processing orders received via multiple systems, prioritizing different order types, and actioning daily backorder reports.
3. Order Entry and Data Management: Accurate data entry of orders, assisting in setting up and maintaining new codes.
4. Order Amendments and Cancellations: Updating and processing orders as per customer requirements.
5. Order Allocation: Allocating off-hold orders to the correct location, workload planning, and coordinating with Planning and Production Teams to meet delivery deadlines.
6. Stock and Logistics: Liaising with Production and Warehouse teams about stock availability; scheduling transport, booking couriers, processing transport charges, and invoicing customer orders, including investigating invoice disputes and raising credits.
7. Quality and Compliance: Filing and archiving quality records and batch paperwork; logging and reporting product and service complaints to the relevant managers, adhering to GDPR policies, and managing peripheral clinic orders.

Benefits of working at Baxter include:

• Competitive salary plus a comprehensive benefits package
• Opportunities for professional development
• A focus on work-life balance
• A commitment to diversity and inclusion

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Reasonable Accommodations: Baxter is committed to providing reasonable accommodations for individuals with disabilities. If you need accommodation during the application or interview process, please click on the link and provide your contact details.

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