Customer Service Coordinator - 15 month FTC

Baxter Healthcare; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Baxter Healthcare is seeking a Customer Service Coordinator for a 15-month fixed-term contract at their Oxford site. The role involves customer liaison, order processing, and collaboration with various teams to ensure timely delivery of products. Candidates should have a strong background in customer service and be proficient in data entry.

Benefits

Competitive base salary plus a wider ranging package of benefits

Professional development opportunities

High importance placed on work life balance

Commitment to growing and developing an inclusive and diverse workforce

Qualifications

• Background in Customer Service required.
• Ability to establish and maintain effective relationships with customers.
• Experience in processing orders and data entry.

Responsibilities

• Respond to email enquiries for service and products.
• Accurate data entry of orders and processing.
• Liaise with Production and Warehouse teams over stock availability.

Skills

Customer liaison

Data entry

Workload planning

Job description

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Our Oxford site are seeking a Customer Service Coordinator to join on 15 month fixed term contract basis. The role is fully site based and will require someone with a background in Customer Service. Essential Duties and Responsibilities: This section contains the primary responsibilities of the work. The incumbent will perform other duties as assigned.

Meeting Customer Requirements

• Customer liaison. Establish and maintain effective relationships with customers

Respond to email enquiries for service and products

• Order Receipt
• Processing of orders received via multiple systems
• Prioritisation of different order types
• Action daily backorder report
• Order Entry
• Accurate data entry of orders

Accurate data entry in multiple systems

• Assist in the set up and maintenance of new codes

Holds/Amendments/ Cancellations

• Updating and processing orders in line with customer requirements

Allocation of off hold order to correct location

• Workload planning
• Working with Planning and Production Teams to meet customer order delivery deadlines

Stock

• Liaising with Production and Warehouse teams over stock availability

Reports

• Completion of relevant reports
• Transport/Dispatch
• Scheduling of transport
• Completion of daily transport sheet
• Booking transport with couriers
• Processing transport charges
• Invoicing
• Invoicing customer orders- investigate invoice disputes/raise credits

Quality

• Filing and archiving of quality records and batch paperwork

Product Complaints logged and reported to Quality Manager

• Adherence to Customer SLA’s / failures reported to Customer Services Manager.

Logging and investigation of Service Complaints

• Adhere strictly to GDPR policy/Peripheral clinics (site specific)
• Liaise with Customer to manage and process peripheral clinic orders
• Checking of orders against clinic lists

What are some of the benefits of working at Baxter?

• Competitive base salary plus a wider ranging package of benefits
• Professional development opportunities
• High importance placed on work life balance
• Commitment to growing and developing an inclusive and diverse workforce

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Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

Baxter Thames Valley Unit Taurus Building Unit 2, Peterley Road Horsepath Industrial Estate, Cowley|Oxford|Oxfordshire|OX42TZ|United Kingdom