Operations Manager

None; London; On-site; GBP 56,000 - 65,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Manager to lead a team of dedicated professionals in a fast-paced environment. This pivotal role involves overseeing the delivery of millions of parcels annually, ensuring operational excellence while maintaining high service standards. The ideal candidate will be a natural leader with a passion for guiding teams through change and building strong relationships. With a focus on process improvement and customer satisfaction, you will play a critical role in driving the success of operations. Join a diverse and supportive team committed to innovation and excellence.

Benefits

Company Car

Health Care Options

Dental Care Options

25 Days Annual Leave

Bank Holidays

Qualifications

• Experienced manager with a background in express parcels.
• Ability to build strong relationships with teams and stakeholders.

Responsibilities

• Oversee collection and delivery of 3-4 million parcels annually.
• Lead and coordinate manpower and resources effectively.

Skills

Leadership

Team Management

Operational Performance

Customer Service

Change Management

Education

CPC Qualification

Job description

Job reference number324090

Operations Manager

£56,412 per annum, London location allowance, on-target bonus of 15% and benefits that include company car, 25 days annual leave, plus bank holidays

Health & dental care options.

Full time,Permanent

PFW London West LD, Acton, London, W3 0TH

Whatever the challenge, Parcelforce delivers. Together, we’re moving packages around the world, keeping promises and people connected.

We’re on the lookout for an experienced Operations Managerto head up a team of 6 direct reports, who oversee 150 + staff, at our London West, ActonDepot. It’s a pretty big role: with an average of 90 +delivery and collection routes running daily, you’ll be critical to securing the success of one of our larger operations.

About the role

As our Operations Manager, the most senior manager role within the depot, you’ll oversee the collection and delivery of 3-4 million parcels a year, but that’s not all. It'll be up to you to ensure everything runs smoothly – leading on and coordinating manpower and resource you’ll review all key measurement outputs and identify trends in unit performance, ensuring your teams are focused on process and customer improvement at all times. By providing your frontlline managers with the coaching and mentoring they need to inspire their teams, you’ll not only maximise operational performance; you’ll ensure we never stop delivering to the highest levels of customer service.

Normal working hours are Monday to Friday, 08.00 - 16.00. A degree of flexibility is required to meet operational demands.

About you

A natural leader and experienced manager, you’ll enjoy nothing more than guiding teams through significant periods of change. You’ll understand how important it is to build strong relationships with your team, unions and key stakeholders – and, you’ll show a genuine passion for what you do. Positive, proactive and personable, you won’t just ensure strong operational performance; you’ll never let us compromise on service. Ideally with a background in express parcels and some experience working in a unionised environment, you’ll probably already have your CPC qualification or you’ll be interested in working towards one.

Closing date: Sunday 18th May (this advert may close early)

Assessments: Provisionally w/c 2nd June

About Us
Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 6,000 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we’re always looking for friendly and committed people to join our diverse and supportive team.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. If selected, the first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

#LI-POST#LIMRT