Cloud Services Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Coventry; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company in digital infrastructure is seeking a Cloud Engineer to join their team in Southampton. This role involves developing strong relationships with customers and providing proactive service delivery. The ideal candidate will have a strong interest in Cloud technologies and relevant experience in IT Managed Services. Join a diverse team and contribute to innovative projects that impact millions.

Benefits

26 days annual leave plus options to buy/sell days

Company pension scheme

Family-friendly policies

Health and wellbeing support

Discounts through Telent Reward scheme

Ongoing development and support

Qualifications

• Experience in medium to large support environments (IT Managed Service).
• On-premise Cloud Services experience.

Responsibilities

• Train internal engineering staff and customers on products and solutions.
• Monitor customer incidents and report on nominated accounts.
• Support Proof of Concept scenarios and lab testing.

Skills

Cloud technologies

Problem-solving

Communication

Leadership

Education

VCP 6.x-DCV

MCSA

LPIC-2

Tools

Azure

Linux

MS SCCM

MS Exchange

SQL Server

VMware vCloud Director

Job description

Social network you want to login/join with:

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Client:

Telent

Location:

Coventry, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

14.05.2025

Expiry Date:

28.06.2025

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Job Description:

Location: Southampton

Job type: Full time, permanent

Job ref: 1415

Telent's Network Services division is seeking a Cloud Engineer to join our successful Engineering team based in Southampton. This role offers an excellent opportunity to work with a talented team of Cloud, Network, and Security specialists, supporting your growth and development through challenging projects.

The Cloud Engineer will develop and maintain strong engineering and technical relationships with both internal and external customers. The role involves providing proactive service across all aspects of service delivery, acting as a bridge between the engineering team and Service Delivery, Projects, and Service Desk to ensure high customer satisfaction.

Our Technology Teams at Telent are dedicated to advancing digital infrastructure across the country. Join us to innovate and develop networks and systems impacting millions. Your work will help build and secure the nation's critical infrastructure 24/7.

Cloud Engineer - Responsibilities:

• Train internal engineering staff and customers on products and solutions.
• Assist with Professional Services and Sales opportunities within Network Services.
• Monitor customer incidents and report on nominated accounts.
• Identify trends, security threats, or technical bulletins impacting customers.
• Manage documentation and technical information related to customer platforms and Telent Cloud Services.
• Follow internal and external processes regarding task allocation, completion, and reporting, including documentation updates.
• Support Proof of Concept scenarios, Type Approval activities, and lab testing.
• Create TA, POC, RFC, WI, and SoW documentation.
• Conduct peer reviews of technical documentation.
• Assist in pre-staging equipment for customer site installations.
• Participate in customer meetings such as support reviews and incident reviews.
• Ensure accurate and timely submission of timesheets and expenses.
• Align certifications and training with business objectives.
• Adhere to GDPR and security policies regarding sensitive data and incident reporting.

Cloud Engineer - Requirements:

• Interest in Cloud technologies, with some Azure, Linux, MS SCCM, and MS Exchange knowledge (development provided).
• Strong work ethic and a can-do attitude.
• Experience in medium to large support environments (IT Managed Service).
• On-premise Cloud Services experience.
• Desirable certifications include VCP 6.x-DCV, MCSA, LPIC-2.
• Knowledge of networking, SQL Server, Azure MFA, Microsoft System Configuration Manager, Microsoft Exchange, VMware vCloud Director.
• Leadership qualities, excellent communication, problem-solving skills, and ability to work independently or in a team.

What Telent Offers:

Opportunities to develop across sectors, roles, and technologies. We foster an inclusive culture that values diversity and supports your growth. Benefits include:

• 26 days annual leave plus options to buy/sell days
• Company pension scheme
• Family-friendly policies
• Health and wellbeing support
• Discounts through Telent Reward scheme
• Ongoing development and support

Our Values:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focused

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