Cloud Services Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Cheltenham; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company is seeking a Cloud Services Engineer to join their Engineering team in Cheltenham. This full-time role involves working with Cloud, Network, and Security specialists, ensuring high customer satisfaction through proactive service and relationship management. The ideal candidate will have experience in Cloud technologies, particularly Azure and Linux, and possess excellent communication and problem-solving skills. The role offers opportunities for development and a range of employee benefits.

Benefits

26 days annual leave plus options to buy/sell days

Company pension scheme

Family-friendly policies

Health and wellbeing support

Discount schemes

Continuous training and development

Qualifications

• Experience in medium to large support environments, including on-premise Cloud Services.
• Knowledge of Azure, Linux, MS SCCM, and MS Exchange.

Responsibilities

• Train internal staff and customers on products and solutions.
• Monitor customer incidents and report on accounts.
• Assist with Professional Services and Sales opportunities.

Skills

Cloud technologies

Excellent communication

Problem-solving

Leadership qualities

Education

MCSA: Windows Server 2016 or above

VCP 6.x-DCV

Tools

Azure

Linux

MS SCCM

MS Exchange

SQL Server 2016+

VMware vCloud Director

Job description

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Cloud Services Engineer (Previous Relevant Experience is Required), Cheltenham

Client: Telent

Location: Cheltenham

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 14.05.2025

Expiry Date: 28.06.2025

Job Description:

Location: Southampton

Job type: Full time, permanent

Job ref: 1415

Telent's Network Services division is seeking a Cloud Engineer to join our Engineering team based in Southampton. This role offers the chance to work with a talented team of Cloud, Network, and Security specialists, supporting your growth and development through challenging projects.

The Cloud Engineer will develop and maintain relationships with internal and external customers, providing proactive service and acting as a bridge between engineering and Service Delivery, Projects, and Service Desk to ensure high customer satisfaction.

Our Technology Teams at Telent are dedicated to bringing the digital revolution to homes, infrastructure, and businesses. Join us to innovate and develop networks and systems that impact millions, helping to build and maintain the nation's critical infrastructure.

What you’ll do:

• Train internal staff and customers on products and solutions.
• Assist with Professional Services and Sales opportunities.
• Monitor customer incidents and report on accounts.
• Highlight trends, security threats, and technical bulletins affecting customers.
• Manage documentation related to customer platforms and Telent Cloud Services.
• Follow internal and external processes for tasks, reporting, and changes.
• Support PoC scenarios, Type Approval activities, and lab testing.
• Create TA, POC, RFC, WI, and SoW documentation.
• Review engineering documentation peer-wise.
• Assist in pre-staging equipment for customer sites.
• Attend customer meetings as needed.
• Ensure accurate and timely timesheet submissions.
• Complete certifications and training aligned with business goals.
• Submit overtime and expenses accurately and timely.
• Adhere to GDPR and security policies.

Who you are:

Interested in Cloud technologies with knowledge of Azure, Linux, MS SCCM, and MS Exchange. Possess a strong work ethic, a can-do attitude, and experience in medium to large support environments, including on-premise Cloud Services.

• VCP 6.x-DCV (Desirable)
• MCSA: Windows Server 2016 or above
• Networking knowledge
• SQL Server 2016+ (clustering, availability groups)
• Azure MFA and Identity Services
• System Configuration Manager
• Exchange Server 2016+
• VMware vCloud Director knowledge
• Leadership qualities
• Excellent communication and problem-solving skills
• Ability to work independently and in a team

What we offer:

Opportunities for development across sectors, roles, and technologies, with a focus on inclusivity and diversity. Benefits include:

• 26 days annual leave plus options to buy/sell days
• Company pension scheme
• Family-friendly policies
• Health and wellbeing support
• Discount schemes
• Continuous training and development

Join us to make a difference and be part of a collaborative, inclusive culture guided by our core values: Be Inclusive, Take Responsibility, Collaborate, Be Customer-focused.