Cloud Services Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Worcester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology company is seeking a Cloud Engineer to join their Engineering team in Southampton. This role involves developing technical relationships, supporting customer satisfaction, and working on innovative projects in digital infrastructure. Ideal candidates will have a strong interest in Cloud technologies and relevant skills.

Benefits

26 days annual leave plus options to buy or sell days

Company pension scheme

Family friendly policies

Health support and wellbeing portal

Discounts through Telent Reward scheme

Continuous development support

Qualifications

• Experience in a support environment and on-premise Cloud Services preferred.
• Interest in Cloud technologies including Azure knowledge.

Responsibilities

• Train staff and customers on products and solutions.
• Monitor customer incidents and report as necessary.
• Create and review technical documentation and Statements of Work.

Skills

Cloud technologies

Azure

Linux

MS SCCM

MS Exchange

Networking

SQL Server

VMware

Azure MFA

Job description

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Client:

Telent

Location:

worcester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

14.05.2025

Expiry Date:

28.06.2025

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Job Description:

Location: Southampton

Job type: Full time, permanent

Job ref: 1415

Telent's Network Services division is seeking a Cloud Engineer to join our successful Engineering team based in Southampton. This role offers an excellent opportunity to work with a talented team of Cloud, Network, and Security specialists, supporting your growth and development in challenging projects.

The Cloud Engineer will develop and maintain technical relationships with internal and external customers, providing proactive service and acting as a bridge between engineering and service teams to ensure high customer satisfaction.

Our Technology Teams at Telent are dedicated to advancing digital infrastructure across the country. Join us to innovate, develop networks, and support critical infrastructure, making a significant impact.

Cloud Engineer - Responsibilities:

• Train internal staff and customers on products and solutions.
• Support Professional Services and Sales opportunities within Network Services.
• Monitor customer incidents and report as necessary.
• Identify trends and security threats affecting customers.
• Manage documentation related to customer platforms and Telent Cloud Services.
• Follow internal processes for tasks, reporting, and changes, updating relevant documentation.
• Assist with PoC scenarios, Type Approval activities, and lab testing.
• Create and review technical documentation and Statements of Work.
• Lead in pre-staging equipment for customer sites.
• Participate in customer meetings and ensure accurate timesheet submissions.
• Maintain certifications aligned with role and objectives.
• Complete overtime and expenses accurately and promptly.
• Adhere to GDPR and security policies regarding data and information handling.

Who you are:

The ideal candidate will have an interest in Cloud technologies, including some Azure knowledge, Linux, MS SCCM, and MS Exchange. Experience in a support environment and on-premise Cloud Services is preferred. Skills in networking, SQL Server, VMware, and Azure MFA are desirable. You should have a strong work ethic, be proactive, and able to work independently or as part of a team.

What we offer:

At Telent, you will have opportunities for career development, learning, and making an impact. We promote an inclusive culture that values diversity and individual contributions. Benefits include:

• 26 days annual leave plus options to buy or sell days
• Company pension scheme
• Family friendly policies
• Health support and wellbeing portal
• Discounts through Telent Reward scheme
• Continuous development support

Our values:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focussed

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About Telent:

Telent is a leading technology company specializing in mission-critical communications and digital infrastructure support across the UK. Join us to make a difference and be part of a dedicated team committed to excellence.