Cloud Services Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Leicester; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading technology company is seeking a Cloud Engineer to join their team in Southampton. This full-time, permanent role involves working with Cloud, Network, and Security specialists, focusing on customer satisfaction and technical support. The ideal candidate should have a strong interest in Cloud technologies and relevant experience. The company offers a supportive culture and various benefits, including 26 days of annual leave.

Benefits

26 days annual leave

Pension scheme

Family policies

Health support

Discounts

Ongoing development

Qualifications

• Knowledge of Cloud technologies, Azure, Linux, MS SCCM, and MS Exchange.
• Strong work ethics and problem-solving skills.

Responsibilities

• Train staff and customers on products and solutions.
• Monitor customer incidents and report on accounts.
• Create technical documentation such as TA, POC, RFC, WI, and SoW.

Skills

Cloud technologies

Problem-solving

Communication

Education

Certifications like VCP and MCSA

Tools

Azure

Linux

MS SCCM

MS Exchange

Job description

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Client:

Telent

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

14.05.2025

Expiry Date:

28.06.2025

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Job Description:

Location: Southampton

Job type: Full time, permanent

Job ref: 1415

Telent's Network Services division is seeking a Cloud Engineer to join our Engineering team in Southampton. This role offers the chance to work with a talented team of Cloud, Network, and Security specialists, supporting your growth and development in challenging projects.

The Cloud Engineer will develop and maintain relationships with customers, provide proactive service, and act as a bridge between engineering and service teams to ensure customer satisfaction.

Our teams are committed to bringing digital solutions to infrastructure and communities across the country. Join us to innovate and develop networks and systems for millions, making a significant impact.

Responsibilities:

• Train staff and customers on products and solutions.
• Support Professional Services and Sales within Network Services.
• Monitor customer incidents and report on accounts.
• Identify trends, security threats, and technical bulletins affecting customers.
• Manage documentation related to customer platforms and Telent Cloud Services.
• Follow internal and external processes for tasks, reporting, and changes.
• Assist with Proof of Concept scenarios, Type Approval, and lab testing.
• Create technical documentation such as TA, POC, RFC, WI, and SoW.
• Review engineering documentation peer-wise.
• Pre-stage equipment for customer sites.
• Participate in customer meetings and reviews.
• Ensure accurate timesheet submissions.
• Maintain relevant certifications and complete expenses timely.
• Adhere to GDPR and security policies.

Candidate Profile:

The ideal candidate is intrigued by Cloud technologies, with knowledge of Azure, Linux, MS SCCM, and MS Exchange, with support environment experience and on-premise Cloud Services exposure. Certifications like VCP and MCSA are desirable but not essential. You should have strong work ethics, problem-solving skills, and excellent communication skills, capable of working independently or in a team.

What We Offer:

Opportunities to develop across sectors, roles, and technologies, with a supportive and inclusive culture. Benefits include 26 days annual leave, pension scheme, family policies, health support, discounts, and ongoing development.

Our values are:

• Be Inclusive
• Take Responsibility
• Be Customer-focused

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About Telent:

Telent is a leading technology company specializing in critical communications and digital infrastructure, with a team of over 3,000 dedicated professionals committed to delivering impactful solutions.