Customer Service Advisor

TN United Kingdom; Coleshill CP; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Advisor in Coleshill, where you'll be the key point of contact for hospitality clients. This role offers a dynamic work environment with a supportive team, ensuring that no two days are the same. You'll handle inquiries, process orders, and maintain client records while enjoying a competitive hourly rate that increases after your initial training period. If you thrive in a fast-paced setting and are passionate about customer care, this opportunity is perfect for you.

Benefits

Holiday entitlement increases from 28 to 33 days

Full training and mentoring

Supportive team environment

Modern office environment

Qualifications

• At least 12 months experience in customer care or contact centre work.
• Clear communicator with strong problem-solving abilities.

Responsibilities

• Handle inbound calls and emails from hospitality clients.
• Process orders accurately and liaise with logistics teams.

Skills

Customer Care

Problem Solving

Communication Skills

Order Processing

Tools

Internal Systems

Job description

Customer Service Advisor – Join Our Friendly Team in Coleshill!

Looking to build a career in a fast-paced, people-focused role? We’re hiring a Customer Service Advisor working for a household name in the hospitality industry – helping hotels, restaurants, and catering businesses keep their operations running smoothly. Based in Coleshill, North Birmingham, this is your chance to join a supportive, professional team where no two days are the same.

About the Role:

As a Customer Service Advisor, you’ll be the go-to person for our clients, ensuring they receive timely and effective support. You'll work Monday to Friday on staggered shifts—7.5 hours per day, starting as early as 7:00am and finishing no later than 6:30pm.

Your Daily Responsibilities Will Include:

• Handling inbound calls and emails from hospitality clients with product or delivery queries
• Processing orders quickly and accurately using internal systems
• Liaising with warehouse and logistics teams to track and resolve delivery issues
• Maintaining up-to-date client records and logging customer interactions
• Proactively following up with clients to ensure satisfaction and resolve outstanding concerns

Pay & Benefits:

• Starting rate: £12.21 per hour
• Rising to £12.50 per hour after 12 weeks
• Holiday entitlement increases from 28 to 33 days per annum after 12 weeks of service
• Full training and mentoring provided
• Modern office environment with a close-knit, supportive team

Applicants will require at least 12 months experience in roles involving customer care, contact centre work, inbound complaint & query handling, or order processing. We seek individuals who can make an immediate impact on our business.

If you’re a clear communicator, enjoy solving problems, and want to be part of a company supplying some of the most exciting names in hospitality, apply today to become our next Customer Service Advisor!