Customer Service Representative at The Launch Group (Remote)

HipHopTune Media; Gateshead; Remote; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is looking for a dedicated Customer Service Representative to join a dynamic team in Gateshead. This role offers flexible remote work options and requires a passion for delivering exceptional service. You will be the first point of contact for customers, handling inquiries and complaints with professionalism and efficiency. The ideal candidate will possess strong communication skills and problem-solving abilities, contributing to positive customer experiences. Join a company that values growth and innovation in a supportive environment, where your contributions will make a meaningful impact.

Benefits

Employee Assistance Programme

24/7 Confidential Counselling

Remote GP Consultations

Online Mental Health Support

Eye Care Vouchers

Incentives and Prizes

Employee Engagement Activities

Discounts at Supermarkets

Free Online Fitness Classes

Qualifications

• Previous experience in a customer service role is preferred.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Responding to inbound customer inquiries via phone and email.
• Managing customer complaints and resolving issues in a timely manner.

Skills

Customer Service Experience

Verbal Communication

Written Communication

Problem-Solving

Attention to Detail

CRM Software Proficiency

Microsoft Office Proficiency

Tools

CRM Software

Microsoft Office

Job description

Customer Service Representative at The Launch Group (Remote)

The Launch Group is seeking a dedicated Customer Service Representative to join our team in Gateshead, with flexible remote work options available depending on requirements. Previous customer service experience is preferred, along with a strong ability to communicate clearly, both verbally and in writing.

The ideal candidate will possess excellent problem-solving skills, attention to detail, and a passion for delivering exceptional service. This is an exciting opportunity to be part of a dynamic team, where you will contribute to creating positive customer experiences and helping solve issues efficiently.

Position:

Customer Service Representative

Job Type:

Full Time

Location:

Remote (Gateshead)

About the Role

The Launch Group is seeking an enthusiastic Inbound Customer Service Advisor to join our dynamic team. In this role, you will be the first point of contact for our customers, providing friendly, professional, and efficient service. Your primary responsibility will be to handle inquiries, manage complaints, and ensure customer satisfaction through exceptional communication skills.

Key Responsibilities:

• Responding to inbound customer inquiries via phone and email
• Providing accurate information regarding products and services
• Managing customer complaints and resolving issues in a timely manner
• Maintaining customer records and updating information as necessary
• Upselling and cross-selling additional services where appropriate
• Assisting in the development of customer service policies and procedures

Salary: £12.21 per hour

Hours: Full time: 40 hours per week, scheduled around business requirements, working shifts between 8am and 7pm Monday to Friday, with no weekend work.

Location: Gateshead with options for remote work depending on requirements.

Requirements

Qualifications & Skills:

• Previous experience in a customer service role is preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work independently and as part of a team
• Proficiency in CRM software and Microsoft Office
• A positive attitude and passion for helping others
• Flexible availability for shift work

For further inquiries, please contact The Launch Group directly at 01912618456.

Additional benefits include:

• Employee Assistance Programme and Help@Hand app
• 24/7 confidential counselling and information line
• Remote GP consultations
• Online mental health support with registered therapists
• Self-help guides, webinars, and useful tools via the web portal
• Eye Care Vouchers
• Incentives and prizes
• Employee engagement activities
• Perks at Work rewards, including discounts at supermarkets, cinemas, and online stores
• Free online fitness classes on Thursdays

Required Documents

• CV/Resume

Application Process

If you’re ready to advance your customer service career with a company that values growth and innovation, APPLY TODAY.