Customer Service Representative (Remote)

Garner Health; Broadway; Remote; GBP 40,000 - 60,000; Part time

Job summary

An innovative health tech startup is seeking a Contract Customer Service Representative to join their dynamic team. In this role, you will engage with members through various communication channels, providing essential healthcare guidance and support. The ideal candidate will possess strong communication skills, attention to detail, and the ability to handle complex situations with professionalism. This part-time position offers a unique opportunity to contribute to a company dedicated to transforming the healthcare economy, ensuring patients receive high-quality and affordable care. If you are passionate about helping others and thrive in a fast-paced environment, this role is perfect for you.

Qualifications

• Strong written and verbal communication skills are essential.
• Ability to de-escalate challenging situations with empathy.

Responsibilities

• Provide exceptional service via phone, chat, and email.
• De-escalate member concerns with professionalism and empathy.

Skills

Written Communication

Verbal Communication

De-escalation Skills

Attention to Detail

Problem-solving

Job description

We're looking for a Contract Customer Service Representative to join our team and support our members exceptionally. This role involves engaging with Garner members via phone, chat, and email to help them find the right healthcare for their needs, understand how our program works, and get their eligible claims paid.

We seek detail-oriented individuals with strong written and verbal communication skills who can stay organized, handle complex situations, and maintain professionalism in every interaction. The ideal candidate will demonstrate a passion for helping others, an ability to de-escalate challenging situations, and a clear commitment to providing the best service possible.

Key Requirements:

• Applicants must be located within the United States and must work in the United States for the duration of their employment. International applicants will not be considered.
• Excellent written and verbal communication skills: You must express yourself clearly and professionally, especially in written communication (emails, chat), with no grammatical or spelling errors. We value clear, concise writing.
• De-escalation skills: You must handle tense or difficult situations with empathy and patience. We want candidates who are comfortable managing escalations and who can demonstrate problem-solving abilities in these contexts.
• Attention to detail: We are looking for candidates who can accurately follow instructions, pay close attention to member inquiries, and ensure solutions are clear and correct.

Responsibilities:

• Deliver exceptional service to our members via phone, chat, and email, offering education, guidance, and healthcare benefits and claims assistance.
• Follow best practices for handling member inquiries and proactively suggest process improvements when identified.
• De-escalate member concerns with empathy and professionalism, providing effective and accurate solutions.
• Maintain a high level of accuracy in all written communication; ensure grammar, spelling, and punctuation are always correct.
• Attention to detail is critical: accurately capture member information, follow up on requests, and keep clear records of interactions.
• Send an application where we can forward your resume. We select candidates randomly. Thanks for your interest.

Experience: Not required

Languages: English – Advanced, Hindi – Advanced, Spanish – Advanced

Employment: Part-time

Schedule: Monday to Friday, 8:50 AM to 4:00 PM

Salary: $15 – $20 hourly

Benefits: Depends on how fast you are

About Garner Health:

Garner Health is a health tech startup that is transforming the healthcare economy by enabling patients to receive high-quality and affordable care.