Pre-Sales Service Consultant

Vodafone; Swindon; Remote; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Pre-Sales Service Consultant to enhance customer experiences and drive value through innovative service solutions. This role involves collaborating with sales and solution teams to develop service models, respond to customer inquiries, and lead discussions during the bidding process. The ideal candidate will possess strong ITIL knowledge and leadership skills, capable of navigating complex customer environments. Join a forward-thinking company that values diversity and offers excellent career development opportunities, along with a comprehensive benefits package.

Benefits

28 days holiday entitlement

Paid leave for charity projects

Comprehensive benefits package

Discounts and vouchers

Pension and share schemes

Career development tools

Parental leave policies

Qualifications

• Experience as a senior Service Consultant or Architect on complex projects.
• Ability to adapt to changing client and market expectations.

Responsibilities

• Assist in developing service models and bid inputs for solutions.
• Engage with stakeholders and ensure customer project sign-off.

Skills

ITILv3 or v4 Certification

Leadership Skills

Sales Qualification

Stakeholder Management

Job description

Vodafone Reading, England, United Kingdom

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Location: Location independent Worker
Working hours: Full time 37.5 hours per week – Mon to Fri
Salary: Excellent basic salary plus bonus and Vodafone benefits

Who We Are

At Vodafone UK, diversity isn’t just a buzzword; it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

What You’ll Do

The Pre-Sales Service Consultant will assist Solution and Sales colleagues in developing the service model for a solution. This includes developing bid inputs such as providing written responses to tenders and customer clarification questions. You will respond to requests for service capabilities from the customer and be accountable for demand generation activities, proactively creating new opportunities to sell that enhance both the customer experience and the value of the opportunity to VBSE.

• Assist in sales qualification through evaluation of requirements against options.
• Identify cost elements for delivery and support of solutions.
• Responsible for service support during commercial discussions.
• Assist the sales team during bid discussions with the customer.
• Liaise with Product Management and other subject matter experts.
• Engage the Delivery team and ensure customer project sign-off.

Security Clearance: This position requires the eligibility and ability to obtain and hold UK Developed Vetting (DV) clearance.

Who you are

• Mastery of ITILv3 or v4, preferably with certification.
• Experience as a senior/lead Service Consultant or Architect on complex customer opportunities and programs.
• Willingness to develop and adapt to meet changing client and market expectations.
• Good leadership skills, capable of leading and growing teams.
• Ability to work in a matrix organization and build strong relationships with stakeholders.

We encourage candidates who may not meet all criteria exactly to apply, as Vodafone values inclusion and diversity, and our recruitment team can help you see how your skills fit.

What We Offer

We provide an excellent remuneration and bonus package, up to 28 days holiday entitlement plus bank holidays, paid leave for charity projects, and a comprehensive benefits package including discounts, vouchers, pension, and share schemes. We support your career development with top learning tools and parental leave policies.

Additional Information

All offers are subject to background checks, including criminal and financial checks. If you require reasonable adjustments during the recruitment process, please refer to our Accessibility section on our Careers website.