Customer Service Advisor

Wakefield Council; Wakefield; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking council as a Customer Service team member, where your passion for helping others can truly shine. In this dynamic role, you'll be the friendly face our community encounters first, whether through phone calls, online chats, or in-person visits. Your exceptional communication skills and ability to prioritize tasks will be essential as you navigate various customer inquiries. With a flexible full-time schedule, ongoing training opportunities, and a commitment to employee wellbeing, this position offers a rewarding career path where you can make a real difference in people's lives.

Benefits

Flexible working hours

Employee support products/benefits

Discounted public transport

Local Government Pension Scheme

Discounted leisure facilities membership

Cycle to work scheme

Qualifications

• Proven experience in customer service across various channels.
• Ability to handle multiple tasks under pressure with a compassionate approach.

Responsibilities

• Provide top-quality customer service over the phone, online, and in person.
• Support the community by addressing inquiries for 50+ Council services.

Skills

Customer Service Skills

Communication Skills

Multi-tasking

Compassionate Approach

Education

GCSEs in Maths and English

Tools

Microsoft Word

Microsoft Excel

Job description

Are you ready to join the Wakefield Council Customer Service team?

We're looking for friendly and adaptable individuals who enjoy giving top quality customer service.

What will be expected from me?

In this role, you'll play a key part in supporting the community. As a frontline team member, you'll be the friendly face our customers meet first, whether it'sover the phone, online, or in person.

It's more than just answering questions, it's about genuinely connecting with each person, understanding their needs, and offering the best solutions. You'll need good communication skills, the ability to handle multiple tasks under pressure and an ability forprioritisingdeadlines.
This role might involve handling tough situations, so a compassionate approach is essential.But don't worry, we'll support you every step of the way.

Within the Customer Service team we are the front facing team dealing with initial enquires for 50+ Council services as well as Social Care out of hours.

You will work on a flexible basis, working hours between 07:00-19:00 on a 6 week rota.

Why Wakefield Council?

• We are a leading Council for best practice and an employer of choice for individuals seeking a rewarding role and career
• We offer a flexible full-time working pattern of 37 hours per week, part time positions are also available
• Support and access to high-quality training offers to help progress your career to the next level
• We are committed to supporting the wellbeing of our staff and we recognise that resilient team need a good work/life balance as well as supportive leadership and support in the workplace
• Access to a range of employee support products/benefits
• Discounted and subsidised public transport (Arriva Bus Annual Travel Ticket, Northern Trains Limited (NTL), MetroCard)
• The Local Government Pension Scheme (LGPS)
• Great range of benefits including discounted membership to our excellent leisure facilities with free 12 weeks exercise program with a dedicated personal trainer, discounts for a range of retail, entertainment, health and leisure providers, cycle to work scheme and many more

Essential requirements:

• Great Customer Service skills
• GCSEs in Maths and English or equivalent
• Experience of dealing with customer enquiries from a variety of access channels including on the telephone, face to face, correspondence and e-mail or social media
• Competent in using desktop software including Microsoft Word and Excel

If you're passionate about customer service, a great communicator, and ready for a new challenge, this could be the perfect fit. Join us and make a real difference in people's lives.

Want to Know More?

If you would like to know more about the role, the recruitment process or working for Wakefield Council feel free to contact Charlotte Ferguson.

Tel:[phone] or 0345 8 506506

E-mail:[e-mail]

To apply please click the Apply Nowlink below.