Customer Service Advisor

Yorkshire Building Society Group; Wakefield; On-site; GBP 22,000 - 28,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenserviceberater, der leidenschaftlich daran interessiert ist, Menschen zu helfen und außergewöhnliche Erfahrungen zu bieten. In dieser Rolle werden Sie Teil eines freundlichen Teams, das sich für die Unterstützung der Mitglieder in ihrer finanziellen Reise einsetzt. Sie werden die Möglichkeit haben, Ihre Fähigkeiten in einem dynamischen Umfeld zu entwickeln, während Sie einen echten Unterschied im Leben der Menschen machen. Mit flexiblen Arbeitsoptionen und einem starken Fokus auf persönliche Entwicklung ist dies eine großartige Gelegenheit, um Ihre Karriere voranzutreiben.

Benefits

25 Tage Urlaub plus Feiertage

Pension mit bis zu 11% Arbeitgeberbeitrag

Private Krankenversicherung

Zahnversicherung

Zugang zu Rabatten über das Selbstbedienungsportal

Qualifications

• Fähigkeit, starke Beziehungen zu Kunden und Kollegen aufzubauen.
• Ausgezeichnete Anpassungsfähigkeit in dynamischen Umgebungen.

Responsibilities

• Unterstützung der Mitglieder bei der Auswahl der richtigen Produkte.
• Bereitstellung außergewöhnlicher Kundenserviceerlebnisse.

Skills

Empathie

Beziehungsmanagement

Digitale Kompetenz

Anpassungsfähigkeit

Teamarbeit

Job description

If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.

About the Role

As a Customer Service Advisor you’ll:

• Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between.
• Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
• Forget sales targets, and enjoy the freedom to do what’s right.

Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Wakefield Branch.

You will be joining a positive and friendly team who are engaged and passionate about the society's aspirations, and will support your onboarding journey with YBS helping you to settle into your new role and make the most of the opportunities to provide exceptional customer service to our mortgage and savings customers on a daily basis. No two days are the same and your responsibilities will include day to day interactions with customers, providing support for savings and mortgage needs as well as providing a fantastic experience to both customers and colleagues alike. I am passionate about developing your potential, so if you have career development aspirations, or simply to be the best at your role, myself and the team at Stockton are there to support you every step of the way.

There are also opportunities to network with others in the wider area, region, network, and Head Office so you will be able to engage with others outside of your branch team, including those who are also onboarding at the same time. Occasionally you may be required to provide cover to branches in the area such as Ossett and Barnsley, another opportunity to gain exposure to a variation of our ways of working.”

About You

Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:

• Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
• Demonstrating exceptional adaptability, thriving in dynamic environments, and embracing change with a positive attitude.
• Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
• Displaying strong empathy, understanding and addressing the needs and feelings of others to foster a supportive and collaborative work environment
• Exceptional relationship management skills, capable of building and maintaining strong, positive connections with our members and colleagues alike
• Demonstrating a growth-mindset and making the most of the training and development we offer.
• Display strong digital literacy skills by using various digital tools and technologies to enhance productivity and efficiency
• Having the ambition to become a leading expert on our products and services.
• Be dedicated to continuous self-development to stay future-ready

About Us

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

• Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
• Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
• Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
• Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
• My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts

Ready to apply?

Great with people? Then we think it would be great to meet you. Apply now.,