Customer Service Advisor

Barclays UK; Chichester; On-site; GBP 26,000 - 31,000; Full time

Job summary

Join a leading company as a Customer Service Advisor, where you'll be the friendly face for Retail Banking customers. This role involves providing exceptional service and support, resolving queries, and collaborating across multiple channels. With a starting salary of £26,500 and a comprehensive benefits package, this is your chance to make a real difference.

Benefits

Pension Plan

Private Medical Insurance

Life Insurance

Income Protection

Qualifications

• Experience in customer service, retail, or hospitality.
• Ability to provide resolutions for customer queries.

Responsibilities

• Collaborate across digital channels to personalise customer interactions.
• Provide exceptional customer service and resolve inquiries efficiently.
• Support internal stakeholders and comply with regulatory requirements.

Skills

Customer Service

Communication

Empathy

Job description

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role supporting customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly face and first point of contact for our Retail Banking customers in branch or at one of our local hubs, offering face-to-face guidance and support with every interaction.

As part of our Customer Care team, you'll work 5 days per week, including some weekends, with a starting salary of £26,500. On top of that, you'll enjoy our comprehensive benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us.

At Barclays, we're not just offering you a role — we're offering you a career.

Purpose of the role

To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Accountabilities

1. Collaborate across multiple digital channels to personalise each interaction with a customer.
2. Enhance the bank's digital capabilities when current technology is identified as not yet ready to support.
3. Provide exceptional customer service by responding to inquiries, resolving issues, and handling client requests efficiently.
4. Support internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, ensuring transactions are executed accurately and on time.
5. Support teams within the business operations function as needed, including risk management, compliance, and collections.
6. Comply with all regulatory requirements and internal policies related to customer care.
7. Provide resolutions for customer queries/issues and personalise each interaction through multiple communication channels.

Analyst Expectations

1. Meet stakeholder and customer needs through specialist advice and support.
2. Perform prescribed activities in a timely manner and to a high standard, impacting both the role and surrounding roles.
3. Possibly have responsibility for specific processes within a team.
4. Lead and supervise a team, guiding professional development, allocating work, and coordinating resources. Demonstrate leadership behaviours: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
5. Manage own workload, implement systems and processes within own area, and participate in broader projects.
6. Execute work requirements as per processes and procedures, collaborating with related teams.
7. Check colleagues' work to meet requirements.
8. Provide specialist advice related to own work area.
9. Manage risk and strengthen controls related to your work, adhering to rules and regulations.
10. Understand how all teams contribute to broader objectives and continually develop operational expertise.
11. Make judgements based on experience and evaluate options in unstructured circumstances.
12. Communicate sensitive or difficult information effectively.
13. Build relationships with stakeholders/customers to identify and address their needs.

All colleagues are expected to embody the Barclays Values — Respect, Integrity, Service, Excellence, and Stewardship — and demonstrate the Barclays Mindset — Empower, Challenge, and Drive.