Retentions Account Manager

TN United Kingdom; Glasgow; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the UK is seeking a B2B sales representative to engage with existing customers for contract renewals. The role requires strong communication skills, attention to detail, and a proven track record in sales. You will work in a hybrid model, with opportunities for professional development and a supportive work environment.

Benefits

Performance related bonus

25 days annual leave

Birthday off

Continuous learning access

Generous discounts

Onsite café and bar

Comprehensive well-being support

Paid volunteering day

Cycle to work loans

Pension contributions

Qualifications

• Minimum of 2 years in B2B sales or customer service.
• Experience in negotiating product and contract terms.
• Understanding of B2B sales processes and regulatory requirements.

Responsibilities

• Conduct outbound calls to retain and renew contracts.
• Complete reports and updates in CRM accurately.
• Develop expert knowledge of products and services.

Skills

Communication

Attention to Detail

Negotiation

Customer Service

Tools

Sales CRM

Lead Management Systems

Job description

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This is a high-volume outbound calling B2B sales role, focused on engaging with Clear Businesses existing customers to renew their contracts and retain the products and services Clear Business supply them. A key requirement of the role is that all activity performed aligns to Clear Businesses values and sales behaviors, with a customer-centric focus always maintained.

What we want you to do

• Outbound call to Clear Business customers to retain and renew products and services contracts
• Perform all activity within regulatory standards, GDPR and quality policies
• Complete all reports, system and CRM updates in a timely and accurate manner
• Develop an expert level knowledge of Clear Business’s products, systems and business processes
• Create excellent working relationships across the Clear Business colleague community

What success in the role looks like

• Achieve all commercial targets in a consistent manner (month-by-month)
• Achieve all agreed activity targets
• Operate within Clear Business quality guidelines
• Achieve all objectives agreed with the Customer Growth Sales Manager
• Receive above par scores from customer satisfaction surveys and internal feedback

What you need to have already done to be right for this role

• A minimum of 2-years demonstrable success in a high-volume desk-based B2B sales, retentions or customer service role
• Experience of negotiating multiple product, price and contract terms with customers
• A good level of understanding of B2B sales processes
• A good level of understanding of regulatory requirements impacting B2B sales organisations
• Computer literate with experience of sales CRM, and/or Lead Management systems

The personal capabilities needed to excel in this role

• Good written and verbal communications skills, with an ability to adapt communication styles to individual customers
• High level of attention to detail and organisation, with a sense of ownership, pride and responsibility for the accuracy of own work
• The drive, resilience and focus required to win in a competitive sales environment
• A genuine interest in own development and learning needs, with the energy and desire to act on them to improve own performance
• A professional and pleasant demeanour, with the desire to create good working relationships with both colleagues and customers

Qualifications and other requirements

• Industry Experience: Information Technology, Utilities and/or Service provision preferred, but not essential
• Location: Within commuting distance of office location, essential

In return for your hard work, you’ll get
It takes all kinds of people to make Clear Business the success that we are, and we’ve got a range of benefits to make sure everyone is happy.

• Up to 10% performance related bonus per annum
• 25 days of annual leave, rising to 28 days with length of service.
• Enjoy your birthday off every year.
• Ability to purchase up to 10 additional holidays and sell up to 5 days per year.
• Continuous learning and development with access to LinkedIn Learning.
• Generous discounts at numerous high street and online retailers.
• Onsite café and bar for post-work drinks, quiz nights, and social gatherings.
• Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice.
• Paid volunteering day as part of our charity fundraising and volunteering activities.
• Cycle to work and travel loans for people wanting a greener commute.
• Pension contributions and life assurance coverage.

Location: Based in our sale office, South Manchester
Hours: Full time 37.5 hours per week, Monday to Friday, no evenings, weekends or bank holidays
Hybrid working model: The choice to work remotely for three days

Our Story
Clear Business was established with the goal of simplifying our customers' lives and making our colleagues' experiences more rewarding. As one of the top providers for small businesses in the UK, we offer a truly distinctive service by providing all essential services in one place: Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance.

For more than two decades, our growth journey has been marked by various accolades, such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Our latest achievement was receiving the 'One to Watch' award from Best Companies.

What happens next
If you’re looking for a fresh opportunity with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success click ‘Apply’ today to take the next step in your career.

Across Clear Business, we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.

All successful candidates will be subject to pre-employment checks.