Account Manager

Intact Software Ltd.; United Kingdom; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading software company is seeking an iQ Account Manager to support customers using ERP solutions. This role involves relationship management, proposal development, and ensuring customer satisfaction. Ideal for candidates with a passion for technology and customer service, offering a competitive salary and comprehensive benefits.

Benefits

Private healthcare

Flexible working arrangements

Pension contributions up to 5% of salary

Exercise reimbursement for gym memberships

25 paid holidays plus bank holidays

Qualifications

• Diploma or Accounting Qualification or Sales/Marketing Qualification required.
• Full Clean Driver’s Licence is mandatory.
• Strong communication skills and ability to work independently.

Responsibilities

• Develop and maintain relationships with customers as their point of contact.
• Provide detailed proposals for new requirements and introduce new products.
• Meet performance targets including revenue and customer interactions.

Skills

Communication

Relationship Building

Customer Service

Initiative

Ability to Work Under Pressure

Education

Diploma or Accounting Qualification

Sales/Marketing Qualification

Job description

iQ Account Manager

Location: UK

About Us

Intact delivers perfect-fit software solutions that elevate the businesses of our customers. Powered by our customer-focused, collaborative, and innovative team of Intacters, our software is used by more than 2,500 businesses worldwide.

Continuously innovating since 1992, our open and trusting environment has created lasting relationships. Intact's founders and many of our first team members are still a core part of the organisation. Intacters drive our culture and success, and our goal is to inspire, support, and help them develop – and enjoy – their careers.

Intact was honoured in the Deloitte Fast 50 for the fourth year running in 2020. To stay future-focused, we are always looking for dynamic team players who are customer-focused and share our enthusiasm for technology. If this sounds like you, then come elevate your career at Intact.

Scope of Role

Working as part of the wider Customer Success Office, your mission will be to provide support and services to customers to help them meet their ambitions using our ERP Software. As an Account Manager, you will be a main point of contact for a range of customers using our ERP and Business Management Software packages. Our customers utilize our software for Accounting, Stock Management, CRM, E-Commerce, Business Intelligence, and Supply Chain Management, and you will serve as their trusted advisor throughout their journey with our products.

This is a busy role requiring a methodical approach to ensure customers receive the attention and response they expect. You will have opportunities to discuss current and future technology projects with customers, coordinate with team members to develop proposals, and introduce customers to new technologies to support their digital transformation.

Personal Specification

This role may suit someone starting out in the commercial world with a passion for technology and a desire for a customer-facing role. The ideal candidate will have an appetite for challenge, a deep interest in developing positive relationships with senior personnel and business owners, and the ability to identify potential opportunities.

Responsibilities

• Develop and maintain relationships with our growing customer base, acting as their point of contact and advocate within the Customer Success Office.
• Provide detailed proposals for new requirements and introduce new products and services.
• Meet performance targets including revenue, credit control, and customer interactions.
• Maintain accurate internal records and reports.
• Collaborate with team members on marketing campaigns.
• Build positive relationships with existing customers for future case studies.
• Assist in coordinating responses for complex helpdesk issues.
• Work with other CSO personnel to deliver optimal service to accounts.
• Hold annual service level reviews with assigned customers.

Qualifications and Experience

Applicants must have:

• A Diploma or Accounting Qualification OR a Sales/Marketing Qualification.
• Full Clean Driver’s Licence.

Additional advantageous skills include:

• Strong written and verbal communication skills.
• A systematic and methodical approach to work.
• Excellent communication and empathetic manner.
• Initiative and energy, capable of working independently and within a team.
• Ability to work under pressure and manage customer experience.
• Proven track record of achieving targets in a competitive environment.
• Broad practical knowledge of Accounting Software.

Benefits and Culture

Our ethos of finding the perfect fit extends to our employees, ensuring roles, environment, benefits, and progression support their professional and personal development. Our culture is driven by our people, with social events organized by our iSocial group, including summer BBQs, golf outings, charity hikes, and more.

We offer a competitive salary, a comprehensive benefits package including:

• Private healthcare.
• Flexible working arrangements.
• Pension contributions up to 5% of salary.
• Exercise reimbursement for gym or sports club memberships.
• 25 paid holidays plus bank holidays.