Client Service Receptionist & AV Assistant

TN United Kingdom; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading workplace and facility management company in London is seeking a Receptionist & AV Assistant. This role focuses on providing exceptional service to clients and visitors while managing inquiries and requests. The ideal candidate will possess strong customer service skills, time management abilities, and technical proficiency in Microsoft Office. Join a diverse team dedicated to improving workplace experiences and fostering a positive environment.

Qualifications

• Experience working in a fast-paced environment.
• High accuracy in work.

Responsibilities

• Ensure all client and visitor requests are fulfilled.
• Process meeting room requests efficiently.
• Maintain five-star standards as part of the Front of House team.

Skills

Time Management

Technical Ability

Customer Service

Education

English and Maths GCSEs A to C grade

Tools

Microsoft Office

Job description

Job Description

As a Receptionist & AV Assistant, provide a first-class, proactive service to customers and visitors, ensuring requirements are met and needs are anticipated.

The role offers a positive, professional, and seamless link between the client's service end users and the Workplace Services teams and vendors. It involves proactively anticipating client and customer needs while building relationships with key stakeholders.

Key Responsibilities

1. Ensure all client and visitor requests and inquiries are fulfilled and expectations are exceeded.
2. Process all meeting room requests efficiently using the client meeting room and visitor management system.
3. Adhere to all Jefferies and ISS procedures and standards, providing a five-star meet and greet service, proactively welcoming visitors and tenants.
4. Maintain five-star standards as part of the Front of House team.
5. Assist in training other Client Services and Network Team Members.
6. Use the client site operating systems according to guidelines.
7. Lead by example and serve as a role model for the team.
8. Maintain excellent working relationships with onsite contractors.
9. Build and sustain excellent relationships with tenants and designated tenant contacts within the building.

Professional and Personal Competencies/Qualifications

• Good general education standard.
• English and Maths GCSEs A to C grade.
• Experience working in a fast-paced environment.
• High accuracy in work.
• Good time management skills.
• Technical ability in Microsoft Office (intermediate/advanced).
• Ability to work independently and as part of a team.

The Company

ISS is a world-leading workplace and facility management company dedicated to connecting people and places to improve the world of work. We understand every aspect of the user experience by working closely with our customers daily.

Through innovative solutions, high standards, and caring people, we help our customers achieve their goals — whether in hospitals, businesses, or airports. ISS is committed to responsible business practices and values diversity and inclusion.

We offer a challenging and rewarding career in an organization that values its people. Everyone at ISS has the opportunity to develop, grow, and make a difference.

ISS is proud to be an inclusive employer, welcoming applicants regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sex, sexual orientation, or educational background. Our commitment to diversity fosters a creative, productive, and happy workplace.