Showroom Reception & Administrator

Hermès Paris; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a dynamic and flourishing organization as a Showroom Receptionist & Administrator. This exciting role involves being the first point of contact for all visitors, providing exceptional customer service, and ensuring the smooth running of the showroom and office. You will manage front desk functions, maintain stock levels, and foster a positive office environment. This role is perfect for someone who is warm, personable, and eager to learn, with a commitment to excellence in service. Be part of a team that values close relationships and continuous learning, where your contributions will make a significant impact.

Qualifications

• Eager to learn with a proactive approach and strong customer service focus.
• Dynamic team player with excellent communication and organisational skills.

Responsibilities

• Manage front desk functions and ensure a 5-star service experience.
• Oversee office supplies and maintain a positive office atmosphere.
• Handle financial duties like purchase orders and expense management.

Skills

Communication Skills

Organisational Skills

Customer Service Excellence

Attention to Detail

Professionalism

Job description

We are recruiting for a Showroom Receptionist & Administrator to join the Communications team in our Berkley Street Showroom. This role is a Fixed Term Contract.

This role requires 5 days a week in our Showroom. You will be required to start at 9am each day, bar Wednesday which is an 8am start.

Who we are

Hermès GB Limited is one of the many subsidiaries branching out from our Hermès International Headquarters in Paris. We operate with over 300 employees, from our Headquarters in London and across nine stores within our retail function in cities such as London, Dublin and Manchester.

Hermès really is a truly wonderful place to work. Close relationships, humility and a thirst for team success make the company’s management style unique. Behind the drive for excellence is a spirit of goodwill in which personal achievement is for the benefit of the group’s progress, and where everyone shows commitment and passion, depth and lightness in all that they do.

Learning and sharing, cultivating one’s curiosity and capacity to be amazed, innovating and never ceasing to push the boundaries of excellence are all crucial aspects of each individual’s development, and make up the company’s principle of continuous learning and passing down of knowledge.

Our DNA is built up of People, Passion, Personality and of course, our wonderful Product.

This is an exciting opportunity for any professional who is keen to be part of a close team within a dynamic and flourishing organisation.

Key Responsibilities

The Hermès Showroom provides a showcase space for Communications to elevate the depth of our collections and creative initiatives. Operating in alignment with the overall business strategy, the Showroom function acts as both a community and client space, ensuring the desirable and fashion image of Hermes is always conveyed.

The Showroom is one of four global showcase spaces and acts as a key support to the Hermes International Showroom in Paris. This is a destination space for nurturing VIP relationships in line with the dressing strategy of the House.

The Showroom Reception and Administrator is the first point of contact for all visitors to the new office and showroom space, providing support on administrative matters and ensuring smooth running of the showroom and office. The role contributes to the efficiency and fluidity of the business and will coordinate interactions both internally and externally.

Office Management

1. Manage the Front Desk functions ensuring both staff & visitors are supported with 5* service experience.
2. Execute the visitor experience – greeting, connecting visitors with staff in a timely fashion.
3. Oversee the courier access for deliveries and returns - ensuring all goods in/out are processed as necessary and kept tidy.
4. Ensure office suppliers list is up to date and reviewed regularly (hotel, catering, post, couriers, chauffeurs etc).
5. Keep all meeting rooms & kitchenettes maintained, stocked, and serviced.
6. Liaise with Facilities Management to ensure high standard of building maintenance + H&S, Fire & security procedure compliance.
7. Liaison with extra support teams for day-to-day needs (security, cleaners etc).
8. Manage the outlook meeting room system & provide technical support to staff with meeting room AV system in collaboration with IT.
9. Organise office rotas for lunch and holiday cover for reception and cleaner access.
10. Internal office communications.

Stock Maintenance

1. Kitchen Supplies: Ensure the kitchen and tea points are well-stocked at all times with necessary items such as milk, fruit, tea, coffee, and cutlery.
2. Stationery: Maintain stock levels of stationery including printer paper and envelopes.

Additional Office Duties

1. Mail and Couriers: Arrange and track post and couriers, understanding delivery and turnaround times for high-value or stock items.
2. Document Handling: Manage printing, laminating, and binding tasks.
3. Office Atmosphere: Foster a positive office environment and maintain it to the highest standards.

Financial Duties

1. Purchase Orders: Raise or assist in raising purchase orders, ensuring company commitments are tracked.
2. Expense Management: Submit expenses and receipts to the finance team promptly and track costs to identify potential savings.

Suppliers

1. Supplier Relationships: Build and maintain mutually beneficial relationships with suppliers.

Competencies

Our future Showroom Receptionist & Administrator will be eager to learn and proactive in their approach. Your colleagues would describe you as warm, personable, charismatic and confident. Delivering high levels of customer service will be your focus, you will be able to work efficiently – proving the best service to internal stakeholders, clients as well as executives, whilst completing administration tasks efficiently and to a high standard.

You will be a dynamic, team player who is professional, presentable and adaptable. Experience in raising POs or similar finance based tasks would be desirable though is not essential.

The ideal candidate will also possess the below and be able to demonstrate these if selected for interview:

1. Communication Skills: Clear, professional, and friendly communication, both written and verbal. French an advantage but not essential.
2. Organisational Skills: Ability to manage multiple tasks, prioritise responsibilities, and keep accurate records.
3. Customer Service Excellence: Commitment to providing exceptional service and creating a positive experience for all visitors and staff.
4. Attention to Detail: Ensuring accuracy in all tasks, from handling calls to managing office supplies.
5. Professionalism: Always maintaining a polished and professional demeanour.

Job responsibilities and functions are not limited to the above. We as Hermès employees must always ensure that all functions of our position are represented with the highest level of professionalism.