Lobby Host

TN United Kingdom; London; On-site; GBP 29,000; Full time

Job summary

An established industry player is seeking an experienced Lobby Host to enhance their front of house team. This role is pivotal in creating welcoming first impressions for guests and visitors at a well-known corporate office. You will be responsible for reception duties, managing meeting room bookings, and assisting with event hosting, ensuring a high standard of customer service. If you are proactive, outgoing, and passionate about hospitality, this position offers a fantastic opportunity to thrive in a supportive environment with excellent training and development prospects. Join a team dedicated to delivering exceptional service!

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline

Access to discounts and benefits platform

Training and development opportunities

Qualifications

• Experience in high-end hotel or corporate reception is essential.
• Outgoing and friendly personality with a passion for customer service.

Responsibilities

• Manage reception duties and create positive first impressions.
• Assist with meeting room bookings and event hosting.

Skills

Customer Service

Communication Skills

Proactive Attitude

Job description

We are currently on the lookout for an experienced Lobby Host to join our small team based at the corporate offices of a well-known retailer in the Paddington area.

Our front of house team looks after all duties related to the reception and meeting room services at the location. This varied role is predominantly based in the main entrance, where the reception team defines the first impressions guests and visitors have of our client’s business, along with the service they receive whilst in the office.

Alongside the reception duties, the team also spend time in the meeting room space, helping the hospitality team with the hosting of events, managing the booking of meeting rooms, assisting in the set up of meeting rooms and AV services when required.

The team are proactive in dealing with requests, diligent with booking rooms and motivated to deliver a consistently great service.

This role is a standing role and requires proactive lobby hosting, providing a friendly and welcoming atmosphere for colleagues and visitors.

Hours: 40 hours per week, 8-hour shifts between 7am-6pm. Monday-Friday.
Salary: £28,974

Qualifications

Previous experience of working within a high-end hotel or corporate reception role is essential. The successful candidate will be outgoing and friendly, with a passion for customer services. They will also maintain a professional appearance and possess the ability to communicate clearly and effectively face to face and over the telephone.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24-hour personal helpline for employees, providing counselling & information services
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
• Our Training Academy provides excellent training and development opportunities for our people.