Dedicated Receptionist and Switchboard Operator

Chartwells Independent; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a dynamic team as a Dedicated Receptionist and Switchboard Operator in a leading global insurance firm. This full-time position offers the chance to create a welcoming environment, providing exceptional customer service and managing front-of-house operations. With a commitment to excellence, you will engage with diverse stakeholders, ensuring their needs are met with professionalism and efficiency. This role not only allows you to showcase your organizational skills but also offers extensive training and development opportunities. If you are passionate about delivering outstanding service and thrive in a fast-paced environment, this is the perfect opportunity for you.

Benefits

Travel Discounts

Grocery Discounts

Life Assurance

Cash Rewards

Pension Scheme

Wellness Programs

Employee Assistance Program

Digital GP Services

Learning and Development Opportunities

Paid Day Off for Community Support

Qualifications

• At least 1 year of experience in a similar role in a 5-star hotel or corporate environment.
• Strong interpersonal skills and a proactive approach to customer service.

Responsibilities

• Provide first-class reception services and manage the switchboard effectively.
• Ensure high levels of customer service and maintain professional standards.

Skills

Customer Service

Interpersonal Skills

Organizational Skills

Problem-Solving Skills

Attention to Detail

Education

Experience in a similar role

Job description

We are looking for a Dedicated Receptionist and Switchboard Operator to join our Rapport team in two of our client’s offices near Bank. The client is a global leader in insurance, risk management and consulting services. They are an international group of partners that provide cost-effective, client-centric, and expertise-driven risk management solutions.

You will be responsible for the Reception services and Switchboard facility, ensuring high levels of customer service and a professional front-of-house and back-of-house standard when meeting, greeting, and dealing with internal and external enquiries. You will be guest-focused at all times, being approachable and quick to exceed expectations in fulfilling customer needs.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday, shift rota basis between 7:30 AM and 6 PM)

Flexibility and a pro-active approach are key and team members can be asked to change locations and times to assist in the smooth running of the business.

Main Responsibilities

• Promoting and supporting a first-class and professional front-of-house service to employees, their guests, and other visitors to the company, either in person or over the telephone.
• Acquiring knowledge in all the Reception Services and Switchboard facility as this will be required for covering lunch, holidays, and sickness.
• Ensuring telephone enquiries are dealt with in line with the company standards in a professional, efficient, and consistent manner, minimising missed calls.
• Adhering to all the procedures and standards as described in the manual at all times.
• Maintaining open communication between all support departments (AV/Catering/Facilities).
• Being attentive to detail in all aspects of service and presentation to maintain and improve on current standards being achieved.
• Managing the meeting rooms and allocating all the requests whenever possible.

The Ideal Candidate Will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Have an outgoing personality and be able to easily build rapport with key stakeholders.
• Display excellent personal presentation and interpersonal skills.
• Be highly organised, proactive, flexible, with great attention to detail, problem-solving skills, a can-do attitude, and ambition to learn and grow.
• Be able to work well under pressure and act proactively and intuitively.
• Have a flexible approach at all times.
• Be passionate about delivering high standard service and going the extra mile.
• Ideally have at least 1 year of experience in a similar role in a 5-star hotel or corporate environment.

What Will You Get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

About the Company

Rapport is an award-winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019.

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.

We will contact applicants within 5-7 working days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.