Night Porter

TN United Kingdom; Birkenhead; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join a vibrant hotel as a Night Porter, where you'll deliver exceptional service throughout the night. Embrace a fun and supportive work environment while ensuring guest satisfaction from check-in to room service. Enjoy various benefits including health memberships, discounts, and a focus on well-being.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

Friends and Family discounted stays

50% discount on Food and Drink

30% discount in Starbucks stores

Excellent training and development

Well-being and Healthcare benefits

Financial wellbeing support

Employee Assistance Programme

Enhanced maternity and paternity benefits

Qualifications

• Ensure exceptional service throughout the night.
• Solve problems proactively and support all departments.

Responsibilities

• Involves every step of the customer journey from check-in to room service.
• Work with the Night team in a lively environment.

Job description

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Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits* such as…

• Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from £49 including breakfast
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
• 30% discount on and off shift in our Village Hotel Starbucks stores
• Excellent training and development including our Rising Stars and Talent Academy programmes
• A more engaging training approach across various hotel areas, utilizing our Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well-being and Healthcare benefits and monthly well-being programmes to support mental health
• Prioritizing mental wellbeing with Mental Health first aiders and up to 2 mental health days annually
• Financial wellbeing support and salary drawdown via Wagestream
• Access to our Employee Assistance Programme for support and counselling
• A fun, supportive, and inclusive work environment with regular team events
• Reward and Recognition Incentive schemes
• Anniversary rewards for key milestones of service
• Electric car salary sacrifice scheme
• Guaranteed day off for your birthday
• Discounted Health Cash plan and Sick pay Insurance
• Various BIG People Days to celebrate, reward, and recognize our employees and communities
• Enhanced maternity and paternity benefits and pay
• Company Pension scheme
• Life Insurance

*T&Cs apply based on your contract

Our hotels operate 24/7 with a lively Pub & Grill and a buzzing health club. As a Night Porter, you will ensure exceptional service throughout the night, working with the Night team, solving problems proactively, and supporting all departments. This varied role involves every step of the customer journey, from check-in to room service and bar service.

Join us and embrace the Village Way—Work, Grow & Play!