Customer Service Agent

JR United Kingdom; Harrogate; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

A leading technology enablement company is seeking a Customer Service Agent to join their team in Newmarket. This full-time role involves providing exceptional customer service and support to clients in the UK and Ireland. The ideal candidate will be enthusiastic, confident, and possess strong organizational skills. After a probation period, a hybrid working model will be available, allowing for a mix of office and home working. Competitive compensation and development opportunities are offered.

Benefits

Competitive employee compensation package

Professional and personal development opportunities

Reliable & trusting work environment

Qualifications

• Experience in office/administration jobs and Customer Service.
• Good working knowledge of all Microsoft tools, especially MS Excel.

Responsibilities

• Providing support to customers and internal Account Managers.
• Liaising with other departments to fulfill customer requirements.
• General administration duties: preparing reports, etc.

Skills

Customer Service

Organization

Teamwork

Proactivity

Business Fluency in English

Tools

Microsoft Excel

Job description

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Position:

Customer Service Agent

Job Description:

Arrow's Enterprise Computing Solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting, and channel enablement services to the world's leading technology manufacturers and their channel partners that serve commercial and government markets.

Junior Customer Service Agent

We are looking for an ambitious Customer Service Agent to join the team based in Newmarket (onsite position). After the probation period, a hybrid model will be applicable (3 days in the office/2 days at home). There are 5 excellent Customer Service Agents, including a Team Leader. They are the main contact points for our UK & Ireland based clients, guiding our customers through the post-sales process. If you are enthusiastic, confident, and love talking to people - this role was created for you!

The Customer Service Agent at Arrow will work as part of a busy team providing excellent Customer Service to Arrow customers. You will be responsible for providing day-to-day sales support and customer service activities for assigned accounts.

What will you be doing at Arrow ECS?

• Providing support to customers and internal Account Managers in the day-to-day running of the accounts and assisting with customer queries.
• Liaising with other departments internally e.g.: Purchasing, Accounts, Dispatch, Technical Consultants, to fulfill customer requirements/queries, organize shipments, etc.
• Resolving queries and raising credit where necessary.
• General administration duties: preparing reports, etc.
• Updating customers on delivery expectations.

What are we looking for?

• Experience in office/administration jobs and Customer Service
• Business fluency in English
• Good working knowledge of all Microsoft tools, especially MS Excel.
• Understanding of the sales process and the importance of customers.
• Highly motivated, with a proactive approach to workload.
• Good organizational skills - able to work independently.
• Team player.

What is in it for you?

• This is a full-time position.
• Permanent contract with a 6-month probation period.
• Competitive and attractive employee compensation package.
• Reliable & trusting work environment.
• Cooperative team with flat structures and open communication.
• Professional and personal development opportunities.

Arrow is an equal opportunity employer committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons.

If you see yourself as our future colleague, please send us your application.

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Location:

UK-Newmarket, United Kingdom (Fordham Rd)

Time Type:

Full time

Job Category:

Sales