Customer Service Advisor

JR United Kingdom; Salford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading technical recruitment agency is seeking a motivated individual to join their Contractor Care team in Salford. The role involves handling queries related to contractor payments and providing outstanding customer service. This position offers tailored training, health and wellbeing programs, and a supportive work culture.

Benefits

Tailored training and development plans

Health and wellbeing programmes

Discounted gym memberships

Free confidential mental health support

Access to wellbeing apps

Opportunity for incentive trips

Qualifications

• Experience in a call centre or customer service environment is beneficial.
• Detail-oriented and motivated individual.

Responsibilities

• Handle a high volume of calls and emails regarding payments.
• Resolve queries related to pay values, tax, and deductions.
• Be the first point of contact for contractors.

Skills

Strong communication skills

Customer service

Ability to build rapport

Problem-solving

Job description

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Established in 1969, Morson Group has grown from a small start-up to a global leader in technical recruitment, with a £1.3 billion turnover. With over 30 offices in the UK and locations across Canada, the USA, Australia, and Europe, we’re proud to be the UK’s top technical recruitment agency and the 3rd largest worldwide. We're also honoured to be ranked among the Top 100 Best Large Companies to Work For!

Under the leadership of our CEO, Ged Mason OBE, who took the reins from his father, founder Gerry Mason, nearly a decade ago, we've thrived while maintaining the values that make Morson unique. We’re a close-knit, hardworking team that’s grounded in kindness, care, and collaboration. It’s why over 35% of our colleagues have been with us for over 10 years – loyalty and passion run deep at Morson!

The Role:

We’re looking for a motivated and detail-oriented individual to join our Contractor Care team at our Salford HQ. This team plays a key role within our contractor payroll department, supporting the thousands of contractors we have working on client sites.

In this fast-paced position, you'll handle a high volume of calls and emails, resolving queries related to weekly payments — including pay values, tax, and deductions. You’ll be the first point of contact for our contractors, so strong communication skills, a focus on delivering outstanding customer service, and the ability to build rapport are essential.

We’re looking for someone who thrives under pressure, can resolve issues efficiently, and consistently reflects our company values in every interaction. Experience in a call centre, customer service, or payroll environment would be highly beneficial.

Why Work for Morson?

We’re proud to be a family-run company where your voice is valued. Named one of the UK’s Best Big Companies to Work For, we combine the stability of a global organisation with a supportive and innovative work culture.

What We Offer:

• Tailored training and development plans
• Health and wellbeing programmes
• Discounted gym memberships
• Free confidential mental health support and counselling services
• Access to wellbeing apps
• Opportunity to be in world class incentive trips