Hotel Receptionists

Imperial London Hotels; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel group in London seeks a Front Desk Receptionist to provide exceptional guest experiences. The ideal candidate will have experience with Opera PMS and strong customer service skills. Join a family-owned business committed to guest satisfaction and employee well-being.

Benefits

28 days holidays, increasing to 33 with service

Free on-duty meals

Uniform and dry-cleaning provided

Workplace pension scheme

Employee recognition and awards

Social events

Discounts on hotel rooms and restaurants

Mental health support programs

Qualifications

• Experience in a customer-facing role is beneficial.
• Good spoken and written English; additional languages are advantageous.

Responsibilities

• Deliver exceptional guest experiences from check-in to check-out.
• Maintain a welcoming environment at the reception area.
• Assist guests with hotel services and local area information.

Skills

Customer Service

Problem Solving

Organizational Skills

Communication

Tools

Opera PMS

Job description

Front Desk Receptionist - (Opera PMS Essential)

Imperial London Hotels Group, based in the Royal National Hotel, is seeking a Front Desk Receptionist.

Position Details:

• 40 hours per week (5 out of 7 days on a rota)
• Salary: £25,856.00 + Benefits

About Us:

Imperial London Hotels operates seven 3 & 4-star hotels in Bloomsbury, including The Royal National Hotel, the UK's largest hotel with over 1,600 rooms. Our portfolio also includes The Bedford, The City Sleeper, The President Hotel, The Tavistock Hotel, The Morton Hotel, and The Holiday Inn, Bloomsbury. We are excited to announce the upcoming opening of The Imperial Hotel, our flagship 4-star Deluxe Hotel, in 2026.

We are a family-owned business with a rich heritage, committed to evolving and modernizing while maintaining our unique culture. We value teamwork and invite you to work with us as part of our ILH Family.

Role Overview:

We are looking for an experienced Receptionist proficient in OPERA (PMS System). As a key part of our guest experience, you will be the first impression visitors have of our hotels. Your goal is to deliver an exceptional journey from check-in to check-out, ensuring guest satisfaction through warm, friendly interactions and anticipation of their needs.

You will represent our hotel professionally, maintaining a welcoming environment at the reception area, and assist guests with hotel services and local area information.

Candidate Requirements:

• Essential: Working knowledge of Opera PMS system.
• Previous experience in a customer-facing role is beneficial.
• Good spoken and written English; additional languages are advantageous.
• Confident, engaging personality with rapport-building skills.
• Effective problem-solving abilities to resolve guest issues.
• Excellent organizational skills, ability to prioritize, and remain calm under pressure.

Benefits:

• 28 days holidays (including bank holidays), increasing to 33 days with service.
• Free on-duty meals.
• Uniform and dry-cleaning provided.
• Workplace pension scheme.
• £300 Refer a Friend Scheme.
• Employee recognition and awards.
• Social events.
• Interest-free Season Ticket/Travelcard Loan.
• Discounts: 50% for friends and family on hotel rooms, 20% in our restaurants, local discounts at gyms, dry cleaners, bowling, and restaurants, plus shopping discounts.
• Sabbatical leave (eligibility required).
• Mental health support and well-being programs, including Employee Assistance Programme offering career guidance, legal and financial assistance, and personal counseling.