Hotel Receptionist - Days

Clermont Hotel Group; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in the hospitality sector is seeking enthusiastic Receptionists to join their team. This role is pivotal as you will be the first point of contact for guests, ensuring they feel welcomed and valued. You will have the opportunity to create memorable experiences by anticipating guest needs and providing exceptional service. With full training provided, this is a fantastic opportunity for those looking to grow in the hospitality field. Enjoy a range of benefits including discounted rates, a supportive work environment, and opportunities for professional development.

Benefits

Discounted hotel rates

Interest-free season ticket loans

24/7 Employee Assistance Program

Pension and Healthcare Schemes

Wagestream access

Generous recommend a friend scheme

Apprenticeships and accredited qualifications

Discounts through online benefits portal

Qualifications

• Positive and friendly individuals committed to excellent customer service.
• High standards of grooming and presentation.

Responsibilities

• Provide a warm and genuine welcome to guests.
• Handle guest queries and ensure a pleasant stay.

Skills

Customer Service

Communication

Positive Attitude

Education

Experience in Hospitality

Training in Customer Service

Job description

The Royal Horseguards is a stunning 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.

The Role

Our Receptionists are an essential point of contact for all our guests, so they are always on stage! Taking responsibility for that initial welcome, those all important first impressions and taking the opportunity to really get to know the guests and anticipate their needs, they are always ready to go the extra mile.

• Providing a warm and genuine welcome
• Dealing with guest queries both in person and on the phone
• Acting as a point of contact for guest queries
• Providing friendly straightforward service throughout both at the Reception Desk and throughout the guests' stay

What we look for

• Positive, friendly individuals to join a like-minded team
• Total commitment to customer service
• High standards of grooming
• Experience in a similar role is desirable but not essential as full training will be given

What's in it for you?

• Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
• Interest-free season ticket loans (conditions apply)
• Access to a 24/7 Employee Assistance Program
• Pension and Healthcare Schemes
• Wagestream - get access to earned salary before payday
• Generous recommend a friend scheme
• Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
• Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal