Endoscopy Receptionist

Transformationunitgm; London; On-site; GBP 29,000; Full time

Job summary

A leading healthcare organization in London is seeking a proactive and motivated individual for the Endoscopy Department. The role involves managing patient interactions, supporting appointments, and ensuring excellent service delivery in a busy environment. Candidates should possess strong communication skills and be able to work effectively under pressure. This is a full-time position with a commitment to staff development and training.

Qualifications

• Experience in administrative practices and hospital settings.

Responsibilities

• Prioritize and manage workload independently.
• Add patients to the waiting list.
• Make welfare calls as procedure reminders.

Skills

Teamwork

Communication

Confidentiality

Calmness under pressure

Prioritization

Education

GCSE level or equivalent

Job description

Main area: Endoscopy
Grade: NHS AfC: Band 2
Contract: Permanent
Hours: Full time - 37.5 hours per week (9-5/10-6 Monday - Friday)
Job ref: 391-NMUH-6711285

Employer Details

Royal Free London NHS Foundation Trust
Type: NHS
Site: North Middlesex University College Hospital
Location: London
Salary: £28,720 (Inclusive of Outer HCAS per annum)
Salary Period: Yearly
Closing Date: 25/05/2025 23:59

About the Trust

The North Middlesex University Hospital NHS Trust is a medium-sized acute and community trust serving over 600,000 people across Enfield, Haringey, and surrounding areas. Established over 100 years ago, it employs nearly 4,000 staff and offers a wide range of services in collaboration with various partners. The Trust is committed to becoming an integrated care organisation to deliver high-quality, seamless care in the community.

Job Overview

We are seeking a proactive, motivated, and enthusiastic individual for the Endoscopy Department. The role involves greeting patients, ensuring policies are upheld, and supporting a busy department. Candidates should be well-organized, possess excellent communication skills, and be able to work under pressure as part of a team.

Main Duties

• Prioritize and manage workload independently
• Add patients to the waiting list
• Make welfare calls as procedure reminders
• Support Endoscopy, Pre-assessment, and Infliximab appointments
• Organize workload to maintain service delivery
• Support team flexibility and cross-cover
• Support change initiatives
• Undertake mandatory training

Working for Our Organisation

North Mid is part of the North Central London integrated care system, collaborating with NHS and local authority partners to improve healthcare delivery. We value staff development and provide training for medical, nursing, and midwifery students.

Detailed Job Responsibilities

The role involves welcoming patients, managing workload, supporting appointments, and working flexibly within the team. The candidate should be proactive and adaptable to change.

Person Specification

Education & Qualifications

• GCSE level or equivalent
• Experience in administrative practices and hospital settings

Skills & Abilities

• Teamwork and communication skills
• Confidentiality and discretion
• Tact and sensitivity in difficult situations
• Calmness under pressure
• Prioritization skills

Experience

• Teamwork
• Customer-focused service

Note: The application process includes identity verification and data sharing with NHS systems. Eligibility for UK work and visa requirements should be confirmed prior to application.