Insurance Customer Support Executive

hireful; Lincoln; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the tenant referencing sector is seeking an Insurance Customer Support Executive in Lincoln. The role involves administering Rent Guarantee policies, providing excellent customer service, and collaborating with sales teams. Ideal candidates will have proven sales experience and strong communication skills, contributing to a customer-centric environment.

Benefits

Competitive salary

Up to 30 days holiday

Death in Service benefit of 4x salary

Company pension scheme

Enhanced maternity and paternity leave

Flexible benefits package

Modern office with free parking

Job referral scheme

Comprehensive employee benefits

Learning & development opportunities

Qualifications

• Proven sales experience with a target-driven mindset.
• Strong communication and influencing skills.
• Experience in outbound sales, call centres, or telesales is advantageous.

Responsibilities

• Administer Rent Guarantee policies via phone and email.
• Handle queries from letting agents and landlords.
• Meet SLAs and deliver 'best in class' customer service.

Skills

Sales experience

Communication

Resilience

Self-motivation

Results-oriented

Job description

Insurance Customer Support Executive

We’re hiring! Join our team of innovators and game changers.

Are you looking for a role where your skills are valued, your ideas matter, and your development and growth are a priority?

At HomeLet, we are on a mission to revolutionise the tenant referencing landscape and create unforgettable customer experiences. We need talented, passionate people who care about customers to make that happen.

With over 30 years in the industry, HomeLet is a leading brand supporting the UK’s vibrant private rented sector. As part of the PIB Insurance Group, based in Lincoln, with more than 300 dedicated team members, we support letting agents, landlords, and tenants across the UK.

As the UK’s largest tenant referencing and insurance firm in the sector, we pride ourselves on providing fast, accurate, and reliable products, referencing over a million tenants in the last three years.

Why work with us:

• Competitive salary
• Up to 30 days holiday, with options to buy additional days
• Death in Service benefit of 4x salary
• Company pension scheme
• Enhanced maternity and paternity leave
• Flexible benefits package, including discounts on technology, cinemas, restaurants, and more
• Modern office with free parking and on-site subsidised bistro
• Job referral scheme
• Discounted PIB products
• Comprehensive employee benefits including health screening, counselling, and more
• Volunteer day to support community and charities
• Learning & development opportunities, including professional studies and apprenticeships
• Support through PIB Community Trust for charitable grants

Key Responsibilities:

• Administer Rent Guarantee policies via phone and email, supporting new and existing customers
• Handle queries from letting agents and landlords regarding Rent Guarantee products, collaborating with the sales team
• Meet SLAs and deliver 'best in class' customer service
• Address customer requests efficiently, ensuring satisfaction
• Support policy retention activities to prevent customer loss
• Identify and suggest process improvements to enhance service quality
• Provide information and training on insurance products, enabling informed customer decisions
• Accurately record interactions in CRM systems and maintain data integrity
• Ensure compliance with FCA regulations and company procedures
• Report risks, breaches, and incidents promptly
• Maintain comprehensive records of customer interactions for audit purposes
• Manage complaints effectively, investigating and resolving issues
• Escalate risks and issues as needed
• Build strong relationships within the team and across departments
• Own personal performance and development
• Uphold company values of customer centricity, accountability, empowerment, innovation, and teamwork

Qualifications and Skills:

• Proven sales experience with a target-driven mindset
• Strong communication and influencing skills
• Resilient, self-motivated, and results-oriented
• Ability to work under pressure positively
• Experience in outbound sales, call centres, or telesales is advantageous

Join us at HomeLet and support customers during their move. We are an equal opportunities employer committed to diversity and inclusion. We do not discriminate based on race, gender, religion, disability, age, sexual orientation, or other protected characteristics.