Travel Customer Support Executive

Succeed Recruitment Solutions; United Kingdom; Remote; GBP 24,000; Full time

Job summary

An established industry player is seeking passionate and highly organized travel industry professionals to join their award-winning Customer Support team. As a Customer Support Executive in this home-based role, you will blend administration and customer service duties, ensuring the Sales Consultant team receives the support they need to maximize productivity. With a competitive salary and excellent travel industry benefits, this opportunity is perfect for those with a strong background in customer service within the cruise or travel sector. If you're ready to make a difference and thrive in a dynamic environment, this role is for you!

Qualifications

• Previous customer service experience in the cruise or travel sector is essential.
• Strong communication skills and attention to detail are required.

Responsibilities

• Answer and process customer queries via phone, email, and social media.
• Liaise with customers for post-booking questions and assistance.

Skills

Excellent Travel and Cruise industry knowledge

Service orientated and customer focused

Excellent problem resolution skills

Organised, self-motivated and proactive

Excellent attention to detail

Excellent communication skills

Job description

Direct message the job poster from Succeed Recruitment Solutions

Director at Succeed Recruitment Solutions

We have a fantastic opportunity for passionate, customer-focused and highly organised travel industry professionals to be part of our award-winning client’s Customer Support team.

Joining as a Customer Support Executive, this home-based role combines administration and customer service duties, with the core objective to provide daily support to the Sales Consultant team and help them maximise their productivity.

Previous customer service gained within the cruise or travel sector is essential for this position, along with excellent communication skills and attention to detail.

In return, our client can offer a competitive starting salary of £24k, plus incentive scheme and excellent travel industry benefits.

If this role is of interest to you, press the apply online button now!

Role of Travel Customer Support Executive:

• Answer and process queries from customers, via phone, email, social media
• Liaise with customers for post-booking questions, assistance & customer service issues
• Process tickets submitted by Sales Consultants
• Delivering the highest standards of service every time
• Process and action where relevant, incoming emails from our external suppliers
• Ensure bookings with overdue balances are chased and cancelled prior to any charges
• Meet & surpass objectives set by Line Manager
• Other ad hoc tasks as and when required
• Assist other areas of the business, as and when deemed necessary

Skills required for the role:

• Excellent Travel and Cruise industry knowledge - essential
• Service orientated and customer focused
• Excellent problem resolution skills
• Organised, self-motivated and proactive
• Excellent attention to detail
• Confident people person, with excellent communication skills

If you’re interested in learning more about this Travel Customer Support Executive role, please visit our website or press the apply online button now!

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service
• Industries
• Travel Arrangements