Customer Support Advisor

Greenzoneuk; Newark on Trent; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading waste management company in Newark is seeking a full-time Customer Support Advisor. The role involves handling customer queries, managing client accounts, and ensuring exceptional service delivery. Ideal candidates should possess strong communication skills and experience in customer service. Competitive salary and benefits are offered, along with opportunities for career development.

Benefits

Company pension scheme

Life assurance

25 days annual leave plus bank holidays

Career development and training opportunities

On-site subsidised canteen

Qualifications

• Extensive experience in a customer-facing role.
• Excellent written and verbal communication skills.

Responsibilities

• Handling all customer queries within specified timescales.
• Processing service change requests.
• Investigating and resolving invoice queries.

Skills

Communication

Customer Service

Job description

Greenzone has an exciting opportunity for a full-time Customer Support Advisor to join our dynamic team based in Newark, Nottinghamshire.

About us:

We are a national waste broker located in Newark-on-Trent, specialising in providing bespoke recycling and waste management solutions to our customers. We partner with accredited waste suppliers who align with our company values and who we believe best fit the needs of our customers. We work alongside our customers to plan and tailor their waste management needs around their business to help strengthen their Corporate Social Responsibilities (CSR), maximise recycling, and deliver cost savings. Our ethos is to be a trusted partner that can be relied on as a safe pair of hands.

We value each team member and invest in their growth by offering fantastic training opportunities. We fully embrace new ideas and challenge old practices to find the very best solutions for our customers, suppliers, and people.

About the role:

The Customer Support Advisor will be responsible for handling all customer queries within specified timescales to ensure compliance and exceptional service delivery. The role also involves the day-to-day running of client accounts under the support and guidance of the Account Management Teams.

Responsibilities include but are not limited to:

• Processing service change requests and implementing changes on the company software.
• Ensuring phone usage and calls are conducted in line with company policies and training.
• Handling and resolving customer and supplier queries, keeping them informed throughout.
• Investigating and resolving invoice queries.

About you:

The ideal candidate will have a confident personality with extensive experience in a customer-facing role.
Excellent written and verbal communication skills are essential to interact effectively with customers and suppliers at all levels. The candidate should be able to manage their workload efficiently and work well under pressure. Experience in the waste industry is desirable but not essential.

• Competitive salary and benefits
• Company pension scheme and life assurance
• 25 days annual leave plus bank holidays
• Career development and training opportunities
• Eatzone – our on-site subsidised canteen

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Talented staff employed across two sites.

65% of staff live within a 10-mile radius of the office.

12 local charities supported, along with several national causes.

100% of staff are trained in Equality, Diversity, and Inclusion.

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We are always looking for enthusiastic individuals to join our friendly team!