Client Success Director

JR United Kingdom; Greater Manchester; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Client Success Director to enhance client relationships and drive retention strategies. In this dynamic role, you will engage daily with North American clients, ensuring they receive exceptional service while aligning their needs with the company's goals. You will manage a customer support database and collaborate with internal teams to foster a partnership-oriented environment. This position offers exciting opportunities for professional growth within a leading audio branding agency known for its innovative solutions and impressive client roster. Join us to shape the future of audio branding!

Benefits

Free PureGym membership after three months

Extra leave for your birthday and key life events

23+ holidays, increasing with service

Cycle to work scheme

Enhanced parental leave

Exclusive company events and perks

Qualifications

• Experience in managing client relationships and ensuring customer satisfaction.
• Strong communication skills to liaise with clients effectively.

Responsibilities

• Manage and oversee the initiation phase for North American clients.
• Provide world-class sales service to maximize client retention.

Skills

Client Relationship Management

Communication Skills

Sales Strategy Implementation

Product Knowledge

Tools

Customer Support Database

Job description

Social network you want to login/join with:

Client Success Director, Greater Manchester

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Client:

PHMG

Location:

Greater Manchester

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Client Success Director

Location: Old Trafford, Manchester | Salary: £35,000 base (£55,000 OTE) | Hours: 12pm - 9pm, early finish Fridays (6pm)

The Role:

In this pivotal role, you will manage and oversee the initiation phase of our North American clients, ensuring premium service to build and retain long-term business relationships. You will oversee a customer support database, collaborate with internal teams, and develop product expertise to drive retention. Your focus will be on creating a partnership-oriented dynamic with clients, while strategically aligning their needs with our company goals to ensure success and satisfaction.

What you’ll be doing:

• Liaising with our North American clients daily via telephone and email
• Providing a world-class sales service to maximise opportunities to retain existing business
• Implementing business strategy and service values to meet client retention targets
• Managing a customer support database daily
• Liaising with internal departments to maintain strong communication channels
• Gaining extensive product knowledge to maximize client retention effectiveness
• Identifying issues in the sales process through effective questioning

About PHMG:

PHMG is the world’s leading audio branding agency, creating impactful audio solutions for global clients like Adidas, Coca-Cola, and Dermalogica. With over 37,000 clients across 50+ countries, we help brands make powerful connections through sound.

• Free PureGym membership after three months
• Extra leave for your birthday and key life events
• 23+ holidays, increasing with service + 2 volunteer days off annually
• Cycle to work scheme
• Enhanced parental leave
• Exclusive company events and perks (onsite barber, beautician, valet, free breakfast, and more)

Join us and shape the future of audio branding.