Customer Success Lead (SaaS)

TieTalent; Manchester; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Success Lead to steer their Customer Success team in a hybrid working environment. This role offers the chance to shape the customer success strategy for a rapidly growing SaaS company, engaging directly with clients to enhance adoption and drive revenue growth. You'll mentor a dedicated team while ensuring top-tier service for a diverse portfolio of clients. With share options and a flexible benefits package, this opportunity is perfect for someone passionate about customer success and team leadership.

Benefits

Share options

Flexible benefits package

Qualifications

• 3+ years in Customer Success in SaaS or HRTech.
• Experience managing a small customer success team.

Responsibilities

• Lead a Customer Success team and oversee top customers.
• Set customer success strategy for onboarding and retention.

Skills

Customer Success Management

Account Management

Project Management

C-level Selling

Job description

Join to apply for the Customer Success Lead (SaaS) role at TieTalent

3 days ago Be among the first 25 applicants

About the Role

Customer Success Lead

Location: Greater Manchester (Hybrid working - 2 days office)

Salary: £50k - £55k base, 10% bonus, share options, flexible benefits package

PLEASE READ THE JOB ADVERT BEFORE APPLYING

Opportunity to lead a Customer Success team for a Manchester-based Software (SaaS) business in the HRTech space. The company launched an industry-leading platform 5 years ago and has over 2000 customers, including many enterprise brands. Having doubled in size in 2024, they are now looking for an experienced Customer Success Lead to manage a team of 3 and oversee their top 30 customers.

You will be responsible for setting the customer success strategy, including onboarding, adoption, retention, and growth processes. The role involves leading a small team, mentoring, and training support and SMB account managers. You will also engage directly with customers to drive adoption and revenue growth, requiring skills in account management, 'C'-level selling, project management, delivery, and reporting.

This award-winning business is praised for the quality of their software applications. As part of the Senior Management Team, you will be at the forefront of customer care and will receive share options from day one, vesting over three years.

Minimum Requirements

• 3+ years in Customer Success within SaaS, Technology, HRTech, or RecTech sectors.
• At least 1 year of managing a small customer success team.
• Based in Greater Manchester / North Derbyshire / East Cheshire, comfortable with hybrid working.

Nice-to-Have Skills

• Account Management
• Project Management

Relevant Work Experience

• Key Account Manager / Executive
• Product Owner / Product Manager
• General Project Management

Languages

• English

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Technology, Information and Internet