Client Success Director

PHMG; Greater Manchester; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative audio branding agency is seeking a Client Success Director to enhance client relationships and drive retention strategies. In this entry-level role, you will manage interactions with North American clients, ensuring exceptional service and satisfaction. Your responsibilities will include overseeing a customer support database, collaborating with internal teams, and developing product expertise. This is a fantastic opportunity to join a dynamic company that values creativity and client success, offering numerous perks including extra leave for special occasions and a gym membership. Shape the future of audio branding with us!

Benefits

Free PureGym membership after three months

Extra leave for your birthday and key life events

23+ holidays, increasing with service

2 volunteer days off annually

Cycle to work scheme

Enhanced parental leave

Exclusive company events and perks

Qualifications

• Experience in managing client relationships and customer support.
• Strong communication skills for liaising with clients and internal teams.

Responsibilities

• Liaise with North American clients daily via phone and email.
• Manage customer support database and ensure effective communication.
• Implement business strategies to meet client retention targets.

Skills

Client Relationship Management

Sales Strategy Implementation

Communication Skills

Product Knowledge

Customer Support Management

Tools

Customer Support Database

Job description

PHMG Greater Manchester, England, United Kingdom

Client Success Director

PHMG Greater Manchester, England, United Kingdom

3 days ago Be among the first 25 applicants

The Role:

In this pivotal role, you’ll manage the initiation phase of our North American clients, ensuring premium service to build and retain long-term business relationships. You will oversee a customer support database, collaborate with internal teams, and develop product expertise to drive retention. Your focus will be on creating a partnership-oriented dynamic with clients, while strategically aligning their needs with our company goals to ensure success and satisfaction.

What you’d be doing:

1. Liaising with our North American clients daily via telephone and email
2. Providing a world-class sales service to maximize opportunities to retain existing business
3. Implementing business strategy and service values to meet client retention targets
4. Managing a customer support database on a day-to-day basis
5. Liaising with key internal departments to maintain strong communication channels
6. Gaining a high level of product knowledge to maximize effectiveness in client retention
7. Identifying issues in the sales process through effective questioning

About PHMG:

PHMG is the world’s leading audio branding agency, creating impactful audio solutions for global clients like Adidas, Coca-Cola, and Dermalogica. With over 37,000 clients across 50+ countries, we help brands make powerful connections through sound.

• Free PureGym membership after three months
• Extra leave for your birthday and other key life events
• 23+ holidays, increasing with service + 2 volunteer days off annually
• Cycle to work scheme
• Enhanced parental leave
• Exclusive company events and perks (onsite barber, beautician, valet, free breakfast, and more)

Join us and shape the future of audio branding.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Technology, Information and Internet