Client Success Director

TipTopJob; London; Remote; GBP 45,000 - 52,000; Full time

Job summary

An established industry player is seeking a dynamic Client Success Director to lead consultancy services for their key clients. In this pivotal role, you will oversee the technical aspects of contracts, ensuring exceptional service delivery and fostering strong client relationships. Your expertise in health and safety will be crucial as you balance business administration with strategic responsibilities. This exciting opportunity allows you to influence client outcomes and drive the future of consultancy services, all while working in a fast-paced and collaborative environment. If you're ready to make a significant impact, this role is for you.

Qualifications

• Expertise in health and safety/fire safety consulting required.
• Strong client relationship management skills essential.

Responsibilities

• Lead consultancy services for key clients, ensuring exceptional service.
• Manage client relationships and oversee service delivery.

Skills

Health and Safety Consulting

Client Relationship Management

Business Administration

Technical Knowledge

Quality Assurance

Education

Relevant Technical Qualification

Tools

Client Management Software

Job description

TipTopJob City Of Westminster, England, United Kingdom

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Remote, UK

Salary: GBP 45k + GBP 5.5k car allowance + bonus

Permanent

About The Role
Are you ready to make a lasting impact? As our new Client Success Director, you'll take the lead in delivering top-tier consultancy services to our most important clients, overseeing the technical aspects of individual contracts and ensuring exceptional service every step of the way.

This is a dynamic, fast-paced role where your expertise as a qualified health and safety/fire safety consultant (or relevant technical knowledge) will shine. You’ll work closely with our larger property management clients, building strong relationships and being their go-to for everything related to health and safety. You’ll be the bridge between our clients' Health and Safety teams, Facilities Managers, and our internal teams, including Service Directors, Team Managers, Technical Managers, Consultants, and our Helpdesk team.

In this exciting role, you'll balance business administration with strategic responsibility. You’ll ensure services are delivered on time, within budget, and in line with the company's profit targets, while identifying upselling opportunities and managing client relationships professionally. You’ll draft fee proposals, review pricing strategies, and handle debt management, fostering long-term success for both our clients and the company.

This is your chance to influence client outcomes and help shape the future of our consultancy services. If you're ready to make a difference and thrive in a leadership role, we want you on our team.

What you'll be getting up to:

• Deal with enquiries from clients and direct client communications.
• Maintain regular communication with clients to understand needs, expectations, and feedback.
• Keep the Client Success Officer informed of client-specific developments/issues.
• Attend client meetings/briefings with colleagues or independently.
• Develop client accounts through offering additional services to grow account value annually.
• Ensure clients are informed of high risk/P1 issues per protocols.
• Oversee QA procedures to ensure reports meet SLAs, standards, and legislative requirements; provide constructive feedback to Consultants.
• Implement and track quality objectives/KPIs.
• Oversee adherence to SLAs and coordinate with scheduling for consultant visits.
• Guide on client protocols regarding issues, legislation, and requirements; brief Consultant teams accordingly.
• Manage technical responses to H&S/Fire inquiries, enforcement actions, and updates.
• Be familiar with relevant software and client modifications; coordinate with software and development teams for improvements.
• Coordinate with Service Directors to ensure consistency across disciplines.
• Ensure Consultants, especially new starters, are knowledgeable about client accounts.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Advertising Services