ICT Support Analyst

Brunswick Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading global advisory firm is seeking an ICT Support Analyst to join their London team. The role involves providing exceptional technical support across global offices, managing systems and devices, and ensuring seamless technology experiences for colleagues. Ideal candidates will have 1-2 years of experience in ICT support, strong knowledge of Windows and macOS, and excellent communication skills. This position offers a comprehensive benefits package including generous leave and an annual discretionary bonus.

Benefits

Annual Discretionary Bonus

25 days’ annual leave plus an additional day for your birthday

Family Leave Policies

Employee Assistance Programme

Headspace Membership

Financial Wellbeing Schemes

Annual eye examination and contribution towards glasses

Discounted rates for local gyms

Complimentary Refreshments

Regular social, cultural, and charitable events

Qualifications

• 1-2 years of experience in a 1st line ICT support role.
• Strong knowledge of Windows 11, macOS, and O365 applications.
• Excellent communication and customer service skills.

Responsibilities

• Providing 1st line support for hardware, software, and systems.
• Managing O365, Active Directory, and Microsoft Intune environments.
• Diagnosing and resolving technical issues efficiently.

Skills

Technical Support

Troubleshooting

Communication

Customer Service

Tools

Microsoft Intune

JAMF

Job description

Are you passionate about technology and thrive in a fast-paced, service-oriented environment? We have an exciting opportunity for an ICT Support Analyst to join our London-based team, where you’ll play a vital role in delivering exceptional technical support to colleagues across our global offices.

About the Role

As an ICT Support Analyst, you’ll be the first point of contact for all things tech—whether it’s over the phone, via email, or face-to-face. You’ll work closely with our global ICT team to ensure a seamless and professional technology experience for all Brunswick colleagues. This role includes occasional out-of-hours and weekend support, which is fully compensated.

Your responsibilities will include:

• Technical Support: Providing 1st line support for hardware, software, and systems across Windows and macOS platforms.
• System Administration: Managing O365, Active Directory, and Microsoft Intune environments.
• Device Management: Supporting mobile devices (iPhones, iPads) and using MDM tools like JAMF.
• Troubleshooting: Diagnosing and resolving technical issues efficiently and effectively.
• Service Requests: Handling application installations, hardware setups, and user access requests.
• Collaboration: Working with global ICT colleagues to ensure consistent service delivery.

What We’re Looking For

• 1-2 years of experience in a 1st line ICT support role.
• Strong knowledge of Windows 11, macOS, and O365 applications.
• Familiarity with Microsoft Intune, AutoPilot, and JAMF.
• Basic networking knowledge and experience with MFA.
• Excellent communication and customer service skills.
• A proactive, organised, and detail-oriented approach.
• A genuine passion for technology and continuous learning.
• ITIL knowledge is a plus, but not essential.

We offer a comprehensive benefits package, including:

• Annual Discretionary Bonus: Based on company and individual performance.
• Generous Leave: 25 days’ annual leave plus an additional day for your birthday.
• Family Leave Policies: Maternity, Paternity, Shared Parental, and Adoption leave.
• Employee Assistance Programme: Support for your wellbeing.
• Headspace Membership: Access to mindfulness and meditation resources.
• Financial Wellbeing Schemes: Season Ticket Loan, Tenancy Deposit Loan, and Cycle to Work.
• Eye Care: Annual eye examination and contribution towards glasses.
• Corporate Gym Memberships: Discounted rates for local gyms.
• External Partnerships: Offers and priority booking through the National Theatre.
• Complimentary Refreshments: Artisan coffee, tea, and snacks served by our barista.
• Café Services: Daily breakfast and lunch served twice a week.
• Training Sessions: Lunch & Learn opportunities, guest speakers and training and programmes.
• Social Activities: Regular social, cultural, and charitable events.

If you're ready to take the next step in your ICT career and make a real impact in a global organisation, we’d love to hear from you!

Apply Now and Join Our Team!

About Brunswick

Brunswick is a global advisory firm. We help companies tackle high-stakes issues, navigate complex stakeholder relationships, and deliver high-impact outcomes.

Our clients value our ability to anticipate, shape, and respond to the key players and forces in the financial and investment arena, regulatory and geopolitical universe, NGO community, workforce and beyond. They rely on us for deep experience, fresh perspectives and original thinking. So, in Brunswick you will find an exceptional range of experience and talent with a rich mix of backgrounds. From the beginning, we have prioritized attracting, developing, and retaining the best professionals in the industry, united by a culture of inclusivity, excellence, and intellectual curiosity.

Founded in 1987 in London, the firm has organically grown to 27 offices in 18 countries across the Americas, Europe, Middle East, Africa, Asia and Australia. We operate as a “one-firm firm” with no individual profit centers. This allows us to assemble fully integrated, bespoke teams for each client, able to draw on the full resources of Brunswick anywhere in the world.

Brunswick is an equal opportunity employer. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, disability, pregnancy, genetic information, or any other status protected by applicable law.

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