IT Support Analyst

Tussell Limited; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join Tussell Limited as an IT Support professional, providing essential support to users across multiple sites, including Buckingham Palace. This full-time role offers a chance to develop your skills in a dynamic environment, with a comprehensive benefits package and opportunities for career advancement. Flexible working arrangements are available after probation.

Benefits

25 days annual leave

Non-contributory pension plan with 15% employer contribution

Complimentary on-site lunch

Flexible and hybrid working arrangements

Parental leave options

Wellbeing benefits

Employee discounts

Exclusive access to Royal Collection Trust locations

Qualifications

• Proficiency in Microsoft Office 365 and Windows 10/11.
• Excellent communication skills and confidence in engaging with diverse people.
• Organized, proactive, with initiative.

Responsibilities

• Provide remote and desktop support to over 1300 users.
• Diagnose, log, and resolve incidents and service requests.
• Support the wider team by resolving issues promptly.

Skills

Digital fluency

Communication skills

Problem-solving mindset

Organizational skills

Attention to detail

Team-oriented

Tools

Microsoft Office 365

Windows 10/11

Job description

It's the perfect platform to further your career in IT.

Joining our experienced IT team, you’ll provide remote and desktop support to over 1300 users of network, software, and hardware related services. This role offers a unique opportunity to support a diverse range of users across historic buildings and multiple sites, including Buckingham Palace.

Key responsibilities

1. Support the wider team by resolving issues promptly and professionally, learning from colleagues.
2. Handle a wide variety of tasks, deciding when to investigate independently or escalate issues.
3. Initially provide service desk & deskside support, with opportunities to engage in projects like staging events, hardware/software installations, and configuring portable devices.
4. Diagnose, log, and resolve incidents and service requests, keeping customers informed and collaborating when remote fixes aren't possible.
5. Configure applications and systems, maintaining an asset database.

You will have opportunities to develop your skills and positively impact the organization’s daily operations. Your primary workplace will be Buckingham Palace, with regular travel within London and occasionally across the UK. Flexible home-working options are available after probation.

Support hours: 08:00 – 18:00 (Monday to Friday), 09:00-15:00 (weekends). A rota system manages early/late shifts and weekend work (1 in 8 weekends required).

We offer a comprehensive benefits package, including 25 days annual leave (rising to 30+bank holidays), a non-contributory pension plan with 15% employer contribution, complimentary on-site lunch, flexible and hybrid working arrangements, leave options like parental leave, wellbeing benefits, employee discounts, and exclusive access to Royal Collection Trust locations.

Candidate requirements

• Digitally fluent with a passion for technology, basic knowledge of computer components, and proficiency in Microsoft Office 365 and Windows 10/11.
• Excellent communication skills and confidence in engaging with diverse people.
• Problem-solving mindset with analytical skills and the ability to work under pressure.
• Organized, proactive, with initiative and effective workload management.
• Attention to detail for accurate record-keeping.
• Team-oriented with the ability to build relationships both virtually and face-to-face.
• Enthusiastic about developing a career in IT and eager to learn.

Additional job details

Location: London, Buckingham Palace, plus on-call allowance.

Contract: Full-time, with specified working times.

How to apply

Click Apply to start your application. The role is available until 1 June 2025. Mention Prospects when contacting us.

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