Information Technology Support Analyst

JR United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated IT Service Desk Analyst to join their London-based team on a 2-year fixed-term contract. This role offers the chance to provide professional support to staff, ensuring all technology-related incidents are managed efficiently. Ideal candidates will have a solid understanding of Windows 10, Microsoft Office 365, and ITSM processes. Join a dynamic environment where your contributions will directly impact the firm's operational success and enhance your career in IT support.

Qualifications

• Strong knowledge of Windows 10 and Microsoft Office 365 required.
• Experience with ITSM call logging software is a plus.

Responsibilities

• Provide consistent technology support to all staff.
• Respond to incident reports and requests at the first point of contact.
• Maintain and update incidents and requests in the system.

Skills

Windows 10

Microsoft Office 365

PC hardware knowledge

Operating systems understanding

Active Directory awareness

ITSM call logging software experience

Job description

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Information Technology Support Analyst, London

Client: DGH Recruitment

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

3

Posted:

02.05.2025

Expiry Date:

16.06.2025

Job Description:

We are offering a fantastic opportunity for an IT Service Desk Analyst / 1st Line Support Analyst to join our London-based law firm on a 2-year fixed-term contract.

Key Responsibilities include:

• Providing professional and consistent technology support to all staff.
• Responding to incident reports and requests via all mediums at the first point of contact.
• Ensuring incidents and requests are accurately recorded and responded to within the set Service Level Agreement (SLA).
• Maintaining and updating incidents and requests in your own system and the Service Desk.
• Alerting Senior Analysts and Managers of recurring incidents and potential issues.
• Keeping customers informed and updated on the status of their requests.
• Escalating problems to senior team members and third-party suppliers when necessary.

Attributes/Skills required:

• Knowledge of Windows 10 and Microsoft Office 365.
• Understanding of PC hardware and operating systems.
• Awareness of Active Directory usage.
• Experience with logging tickets in ITSM call logging software.