IT Support Analyst – Investment Management

JR United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading investment management company in London is seeking an IT Support Analyst to provide premium support for trading applications. The ideal candidate will possess strong client-facing skills, problem-solving abilities, and experience in a trading environment. This role offers an opportunity to work in a fast-paced setting with a focus on technology solutions for financial services.

Qualifications

• Experience supporting a production trading floor preferred.
• 5+ years in the Financial Services Industry.
• Ability to work in fast-paced, high-pressure environments.

Responsibilities

• Provide premium support for Fixed Income & Equity applications.
• Serve as a single point of contact for technology-related client issues.
• Manage problem resolution and customer follow-up.

Skills

Client-facing skills

Problem-solving

Diagnostic skills

Knowledge of Linux

Knowledge of electronic trading

Scripting with PowerShell

Coding with Python

Report building with Power BI

Education

Graduate degree

Tools

Microsoft Office

Citrix

Xen

VDIs

Bloomberg

Factset

Tradeweb

Job description

Social network you want to login/join with:

IT Support Analyst – Investment Management, London

Client: psd group

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 1

Posted: 23.05.2025

Expiry Date: 07.07.2025

Job Description:

IT Support Analyst – Investment Management

Our client is an Investment Management company based in central London and has a requirement for an IT Support Analyst. The IT Support team's primary responsibility is providing premium support for Fixed Income & Equity applications, including both proprietary applications developed internally and third-party vendors. The team serves as a single point of contact for problem resolution, process management, and customer follow-up for all technology-related client issues and requests.

The role would suit a Graduate who has several years of commercial experience in an IT support role. The client is open to candidates who have previous trading environment experience or those wishing to transition into this area.

Skills & Experience Required:

• Experience supporting a production trading floor (preferred).
• Ability to work in a fast-paced, high-pressure environment.
• Superb client-facing skills – must be respected and liked by customers.
• Remain calm under pressure while maintaining the correct level of urgency and focus.
• Work effectively with teams and customers in multiple locations, including the US, UK, and Asia.
• Strong diagnostic, problem-solving, and problem management skills. Must be logical, effective at triage, able to diagnose root causes, and escalate and follow-up as necessary.
• Knowledge of electronic trading and FIX protocol (preferred)
• Knowledge of Linux
• Proficiency in Microsoft Office applications
• Knowledge of Order Management Systems (OMS) and Market Structure (preferred)
• Financial Services Industry Knowledge (5+ Years)
• Experience in Trading, Portfolio Management, and Research (preferred)
• Familiarity with financial applications such as Bloomberg and Newport (preferred)
• Proficient in applications such as Excel, Outlook/Exchange, and Windows Desktop
• Knowledge of Remote Access products and products such as Citrix, Xen, Blade, VDIs
• Experience with desktop and trade floor moves and changes.
• Hardware break-fix
• Server room management
• PC build and rollout
• Market data applications experience, such as Bloomberg, Factset, Tradeweb, etc.
• General infrastructure knowledge, e.g., Cisco and Microsoft servers
• ITIL Foundation
• Scripting experience with PowerShell
• Coding experience with Python
• Report building experience with Power BI