Assistant Front Office Manager

TN United Kingdom; Sheffield; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Office Supervisor to lead their new Courtyard by Marriott Sheffield. This role offers a chance to work in a stylish hotel with a focus on guest satisfaction and team support. You will manage front desk operations, train staff, and ensure a welcoming environment for guests. With a commitment to employee wellbeing and diversity, this position provides various benefits, including flexible working arrangements and discounted hotel rates. If you have a passion for hospitality and a knack for leadership, this opportunity is perfect for you.

Benefits

Discounted hotel rates

Additional day off for birthday

Enhanced maternity and parental leave

Course sponsorship

Refer a Friend scheme

Flexible working arrangements

Wagestream

Employee Assistance Programme

Social and wellness events

Free meals on duty

Qualifications

• Experience in front desk or guest services, with leadership skills preferred.
• Excellent communication and problem-solving skills.

Responsibilities

• Leading the front desk team, ensuring guests feel welcomed.
• Managing front desk operations, including check-ins and check-outs.
• Coordinating with housekeeping and maintenance for guest needs.

Skills

Front Desk Management

Customer Service

Communication Skills

Problem-Solving

Organizational Skills

Job description

Below is a refined version of the job description, with improved formatting for readability and focus on relevant content:

Client:

Courtyard by Marriott Sheffield

Location:

Sheffield, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

a06d1b1f02f9

Job Views:

3

Posted:

10.05.2025

Expiry Date:

24.06.2025

Job Description:

Join Us

At RBH, we believe our people are our biggest assets. We prioritize diversity, health & wellbeing, sustainability, and individuality, making us one of the Top 30 Best Places to Work in Hospitality. We are passionate about the industry and seek new talent to join our journey.

Our Hotel

Opening soon, Courtyard by Marriott Sheffield is a new 150-bedroom hotel located between Sheffield and Rotherham, within a growing business park and residential development. It features stylish rooms, a fully equipped gym, meeting rooms, on-site parking, and an all-day Bistro & Bar, aiming to become a key dining spot in the area.

As part of the Marriott brand, this property offers the opportunity to join a world-class hospitality team.

Our Benefits

• Discounted hotel rates for you and your friends & family
• Additional day off for your birthday
• Enhanced maternity, adoption, and shared parental leave
• Course sponsorship
• Refer a Friend scheme (earn £250 per referral, up to 5)
• Flexible working arrangements
• Wagestream – choose how and when you get paid
• Employee Assistance Programme
• Social and wellness events throughout the year
• Free meals on duty, saving over £1000 annually

And much more!

A Day in the Life of a Front Office Supervisor

What you'll be doing:

• Leading the front desk team with friendliness and proactivity, ensuring guests feel welcomed and cared for.
• Managing front desk operations smoothly, including check-ins and check-outs.
• Supporting and training front desk agents to maintain high standards.
• Handling guest inquiries and requests confidently, turning interactions into positive experiences.
• Coordinating with housekeeping and maintenance to meet guest needs.
• Overseeing reservations, billing, and guest accounts for accuracy.
• Participating in shift planning and scheduling.
• Taking ownership of the department in the absence of the Front Office Manager.
• Managing daily hotel operations as duty manager.
• Maintaining a welcoming front desk environment.

What We Need From You

• Experience in front desk or guest services, with some leadership skills preferred.
• Excellent communication and problem-solving skills.
• Organized with attention to detail, especially in reservations and billing.
• Team-oriented and supportive attitude.
• Decisive and adaptable in a fast-paced environment.

Equal Opportunities

RBH Hospitality Management is an equal opportunity employer. We value diversity and inclusion. If you require reasonable adjustments, please contact us.