Assistant Front Office Manager

RBH; Sheffield; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking hospitality team at a new hotel in Sheffield, where your leadership and guest service skills will shine. As a Front Office Supervisor, you will create welcoming experiences for guests while managing front desk operations. This role offers a dynamic environment with opportunities for professional growth and a comprehensive benefits package. Be part of a culture that values diversity and well-being, and help shape memorable stays for every guest. If you're passionate about hospitality and eager to lead a team, this is the perfect opportunity for you.

Benefits

Discounted hotel room rates

Extra day off for birthday

Enhanced parental leave

Course sponsorship opportunities

30% F&B discount

Refer a Friend scheme

Flexible working arrangements

Wagestream payment options

Employee Assistance Programme

Free meals on duty

Qualifications

• Experience in front desk or guest services with leadership skills.
• Exceptional communication and problem-solving abilities.

Responsibilities

• Lead the front desk team, ensuring guests feel welcome.
• Manage operations, check-ins, and guest inquiries efficiently.
• Coordinate with housekeeping to ensure guest satisfaction.

Skills

Front Desk Operations

Guest Services

Leadership Skills

Communication Skills

Problem Solving

Organizational Skills

Job description

JOIN US

At RBH, we believe our people are our biggest assets and understand the value of putting them first. Our commitment to diversity, health & wellbeing, sustainability, and individuality sets us apart and is one of the reasons we are rated among the Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always looking for new talent to join us on our journey.

OUR HOTEL

Opening soon, Courtyard by Marriott Sheffield is a brand-new 150-bedroom hotel located between Sheffield and Rotherham. Situated within a growing business park and the new Waverley residential development, and just 10 minutes from Meadowhall, the hotel is ideally positioned to attract both corporate and leisure guests.

The hotel features stylish rooms across five floors, a fully equipped residents’ gym, one meeting room, and on-site parking. Our all-day Bistro & Bar is expected to become a popular dining spot in the area.

As part of the globally respected Marriott brand, this property offers the opportunity to be part of a world-class hospitality team.

Our Benefits

You will have access to a benefits package designed to truly support our people:

• Discounted hotel room rates for you and your friends & family
• An extra day off for your birthday
• Enhanced maternity, adoption, & shared parental leave
• Course sponsorship opportunities
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral, up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Employee Assistance Programme
• Social and wellness events throughout the year
• Free meals on duty, saving over £1000 annually

And much more!

A Day in the Life of a Front Office Supervisor at Our Hotel

What you'll be doing:

• Leading the front desk team with a friendly, proactive approach, ensuring every guest feels welcome and cared for from arrival to departure.
• Managing front desk operations smoothly, handling check-ins, check-outs, and guest inquiries efficiently.
• Providing guidance, training, and support to front desk agents to uphold high standards and foster a positive environment.
• Addressing guest requests and challenges confidently, turning interactions into positive experiences.
• Coordinating with housekeeping and maintenance to ensure room availability and guest satisfaction.
• Overseeing reservations, check-ins, billing accuracy, and maintaining organized guest accounts.
• Participating in shift planning and scheduling to ensure the front desk is well-prepared.
• Taking ownership of the department in the absence of the Front Office Manager.
• Handling duty management and overseeing daily hotel operations.
• Maintaining a welcoming, professional front desk environment to enhance guest experiences.

What We Need From You

• A people-person with front desk or guest services experience, and some leadership skills.
• Exceptional communication skills and a natural problem-solver, ready to handle busy periods.
• Organized and detail-oriented, especially with reservations and billing.
• Team-focused, creating a positive environment for colleagues and guests.
• Decisive and confident in making quick decisions.
• Energetic and adaptable, thriving in a fast-paced, guest-facing role.

Equal Opportunities

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive, people-first culture. If you require reasonable adjustments during our process, please contact us.