Assistant Front Office Manager

Accor Hotels; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel chain is seeking an Assistant Front Office Manager to enhance the guest experience from arrival to departure. This role involves managing front office operations, ensuring high service standards, and collaborating with various departments to optimize revenue and guest satisfaction.

Qualifications

• Minimum 2 years of relevant experience in a similar role.
• Excellent reading, writing, and oral proficiency in English.
• Ability to speak other languages is an advantage.

Responsibilities

• Manage and motivate front office and breakfast teams.
• Handle guest concerns promptly and ensure smooth stays.
• Optimize occupancy rate and maximize rooms revenue.

Skills

Communication

Team Management

Customer Service

Problem Solving

Education

Degree or Diploma in Tourism & Hospitality Management

Tools

MS Excel

MS Word

MS PowerPoint

Job description

Job Description

• As an Assistant Front Office Manager, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.
• Ensure that guests have a smooth and enjoyable stay at the hotel.
• Manage and motivate the front office and breakfast teams to provide high-quality services for guests.
• Ensure the accounts are accurate and administrative processes run smoothly.
• Lead and manage all aspects of the Rooms departments, ensuring all service standards are followed with friendly and engaging service.
• Handle guest concerns promptly, react quickly, and notify the appropriate departments to guarantee memorable experiences for our guests.
• Communicate directly with Sales, Accounting, Housekeeping, and Reservations, providing them with all relevant information.
• Maintain awareness of room status and monitor competitors’ status.
• Optimize occupancy rate and average room rate.
• Maximize rooms revenue through participation in yield management meetings and implementing supporting Revenue Management strategies.

Qualifications

• Degree or Diploma in Tourism & Hospitality Management
• Minimum 2 years of relevant experience in a similar role
• Excellent reading, writing, and oral proficiency in English
• Ability to speak other languages; basic understanding of local languages is an advantage
• Good working knowledge of MS Excel, Word, and PowerPoint