Customer Service Planner

Just Size 2; West Yorkshire; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading property services company is seeking a Customer Service Planner to manage scheduling and client communications. The role involves coordinating appointments, ensuring compliance with service agreements, and providing excellent customer service. The ideal candidate will have strong organizational skills and a passion for service delivery.

Benefits

26 Days Holiday & Bank Holidays

Enhanced Pension Plan

Healthcare Cash Plan (including 24hr GP)

Life Assurance & Accident Cover

Share Save

Enhanced Maternity & Paternity Pay

Work Perks Discounts & Vouchers

Buy & Sell Holiday

Flexible Working & Bank Holidays

Cycle to Work

Volunteering (2 days paid)

Learning & Development Opportunities

Extensive Wellbeing Support, including EAP

Loyalty & Values Awards

Funded Professional Subscription

Eye Care Vouchers

Qualifications

• Previous administration experience.
• Experience in scheduling/planning within a Social Housing or Contractor repairs environment.
• Good written and verbal English skills.

Responsibilities

• Liaise with clients and subcontractors to schedule appointments.
• Ensure jobs meet contractual Service Level Agreements.
• Handle high volumes of calls and customer repair-related enquiries.

Skills

Communication

Organization

Customer Satisfaction

Tools

Microsoft Office

Job description

Permanent Full Time

(09:00am - 18:00pm)

Due to continued growth, we are looking to recruit a Customer Service Planner to join us, based at our office in Chingford, E4 8TD.

About The Role

Joining our team, you'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will meet our contractual Service Level Agreements and avoid false promises. You will excel in dealing with residents as part of our back-office team, using various communication methods including telephony and email.

Using our MS system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers, and those who have experienced service failures, with the role to instill customer confidence.

About You

Candidates will have the following:

• Previous administration experience.
• Proven experience in scheduling/planning within a Social Housing or Contractor repairs environment.
• Competent in communicating with direct operatives, subcontractors, and residents.
• Basic building maintenance knowledge, e.g., duration required to undertake various maintenance tasks.
• Planning knowledge of work sequencing and concurrent tasks.
• Ability to prioritize works and ensure jobs are within targets and scheduled where practicable.
• Previous experience dealing with high volumes of calls and customer repair-related enquiries.
• Good written and verbal English skills.
• Good working knowledge of Microsoft Office.
• Strong organization and communication skills, capable of engaging with stakeholders at different levels.
• Passionate about service delivery and customer satisfaction.

Note: No hybrid working; candidates must be able to work from the office located in Chingford.

Benefits

• 26 Days Holiday & Bank Holidays
• Enhanced Pension Plan
• Healthcare Cash Plan (including 24hr GP)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday
• Flexible Working & Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription
• Eye Care Vouchers

About Us

Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents' living conditions and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliance services, and planned maintenance works.

With over 1000 employees, we foster a culture that puts people at the core, encourages innovative thinking, and always prioritizes our customers.

Build your career with a leading property services company that recognizes diversity of thought and talented people as key to our success.

MSPS is proud to support the resettlement of armed forces personnel.

Please refer to the full job description upon completing your application.

We shortlist and interview throughout the advert's duration. We encourage you to submit your application promptly to avoid disappointment. We reserve the right to close the advert early if we receive a high volume of suitable candidates.