Customer Service Planner

Just Size 2; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the social housing sector is seeking a Customer Service Planner to manage scheduling and customer inquiries. The ideal candidate will have experience in social housing, strong communication skills, and a passion for service delivery. This role requires working from the office in Leeds, ensuring efficient scheduling while meeting service level agreements.

Qualifications

• Experience in scheduling/planning within Social Housing or Contractor repairs.
• Strong communication skills with operatives, subcontractors, and residents.

Responsibilities

• Handle high volumes of calls and schedule appointments.
• Liaise with clients, sub-contractors, suppliers, and supervisors.
• Manage demanding customers and address service failures.

Skills

Communication

Organization

Customer Satisfaction

Tools

Microsoft Office

Job description

Join to apply for the Customer Service Planner role at Just Size 2.

Due to continued growth, we are looking to recruit a Customer Service Planner to join our team in Hunslet, Leeds.

About The Role

Joining our team, you'll be responsible for handling high volumes of calls, liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments. Your goal is to ensure that future jobs are scheduled in a manner that meets our contractual Service Level Agreements and avoids false promises. You will excel in dealing with residents using various communication methods including telephony and email.

Using our MSi system, you'll actively schedule available operatives and subcontractors, discuss complex repairs, manage demanding customers, and address service failures, with the aim to instill customer confidence.

About You

Candidates should have:

• Background in Social Housing and Repair and Maintenance.
• Previous administration experience.
• Experience in scheduling/planning within a Social Housing or Contractor repairs environment.
• Strong communication skills with operatives, subcontractors, and residents.
• Basic building maintenance knowledge.
• Understanding of work sequencing and concurrency.
• Ability to prioritize and manage jobs within targets.
• Experience handling high call volumes and customer repair inquiries.
• Proficiency in written and verbal English.
• Good knowledge of Microsoft Office.
• Excellent organization and communication skills.
• Passion for service delivery and customer satisfaction.

Please note, this role requires working from our office in Leeds; hybrid working is not available.