Customer Service Planner

Morgan Sindall Property Services Limited; Leeds; On-site; GBP 27,000; Full time

Job summary

Join a leading property services company as a Customer Service Planner, where you'll play a vital role in scheduling appointments and ensuring customer satisfaction. This position focuses on liaising with clients, subcontractors, and residents to manage service delivery effectively. With a commitment to improving living conditions and community legacy, the company values innovation and a customer-centric approach. Enjoy benefits like 26 days of holiday, an enhanced pension plan, and opportunities for professional growth. If you're passionate about service delivery and thrive in a dynamic environment, this role is perfect for you.

Benefits

26 Days Holiday & Bank Holidays

Enhanced Pension Plan

Life Assurance & Accident Cover

Share Save

Enhanced Maternity & Paternity Pay

Buy & Sell Holiday

Flexible Working

Cycle to Work

Volunteering (2 days paid)

Eye Care Vouchers

Qualifications

• Experience in social housing and repair maintenance.
• Ability to manage high volumes of calls and inquiries.

Responsibilities

• Handle high volumes of calls and schedule appointments.
• Ensure jobs are scheduled to meet Service Level Agreements.

Skills

Social Housing Experience

Administration Experience

Scheduling/Planning Knowledge

Communication Skills

Basic Building Maintenance Knowledge

Organizational Skills

Customer Service Skills

Proficiency in Microsoft Office

Job description

Customer Service Planner

Reference - MSPS191037

Expiry date - 28/05/2025

Location - Hunslet, Leeds

Salary - £26,208 per annum + Benefits

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Due to continued growth, we’re looking to recruit a Customer Service Planner to join our team in Hunslet, Leeds.

About the Role

Joining our team, you’ll be responsible for handling high volumes of calls, liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments. Your goal will be to ensure future jobs are scheduled in a way that meets our contractual Service Level Agreements and avoids false promises. You will excel in dealing with residents as part of our back-office team using communication methods such as telephony and email.

Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, manage demanding customers, and address service failures, all while instilling customer confidence.

About You

Candidates should have:

• Background in Social Housing and Repair and Maintenance.
• Previous administration experience.
• Experience in scheduling/planning within a Social Housing or Contractor repairs environment.
• Good communication skills with operatives, subcontractors, and residents.
• Basic building maintenance knowledge, e.g., durations for various tasks.
• Planning knowledge regarding task sequencing and concurrency.
• Ability to prioritize works and manage jobs within targets.
• Experience handling high volumes of calls and customer repair inquiries.
• Proficiency in written and verbal English.
• Good knowledge of Microsoft Office.
• Strong organizational and communication skills, capable of engaging with stakeholders at various levels.
• Passion for service delivery and customer satisfaction.

Please note, this role requires working from our office in Leeds; hybrid working is not available.

Benefits

• 26 Days Holiday & Bank Holidays
• Enhanced Pension Plan
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Buy & Sell Holiday
• Flexible Working & Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Loyalty & Values Awards
• Funded Professional Subscription
• Eye Care Vouchers

About Us

Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents' living conditions and community legacy. Our services include responsive repairs, void refurbishments, compliance services, and planned maintenance.

With over 1000 employees, we foster a culture that values people, encourages innovation, and prioritizes customer service.

Build your career with a leading property services company that values diversity and talented individuals.

MSPS supports the resettlement of armed forces personnel.

Please refer to the full job description upon completing your application.

We review applications throughout the advert's duration and encourage early submissions. We reserve the right to close the advert early if suitable candidates are found.