Senior Account Manager

Talent Guardian; Guildford; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a dynamic and innovative company as a Senior Account Manager, where you will manage key customer accounts and drive growth. This role emphasizes exceptional customer service and collaboration with internal teams to enhance client satisfaction. With a focus on personal and professional development, you will thrive in a supportive environment that values initiative and results. Enjoy a range of benefits including a modern office, free lunches, and unique perks that promote well-being and work-life balance. If you are passionate about building relationships and delivering outstanding service, this opportunity is perfect for you.

Benefits

Free onsite parking

Unlimited tuck shop snacks

Free lunch every Friday

Charity dress-down day every Friday

Company social and corporate events

Perks at Work scheme

Subsidised workplace massage

Giveback Days

Eye care vouchers

Employee Assistance Programme (EAP)

Qualifications

• 4+ years of experience in account management or client services.
• Strong commercial awareness and ability to interpret data.

Responsibilities

• Manage and nurture a portfolio of key customer accounts.
• Deliver memorable service experiences and identify improvement areas.

Skills

B2B or B2C experience

Relationship building

Data analysis

Customer service

Organizational skills

Job description

Are you a commercially astute relationship builder with a passion for delivering exceptional customer service and driving account growth?

Talent Guardian is proud to be partnering with a fast-paced, forward-thinking business in Poole to find a proactive Senior Account Manager who thrives in a collaborative, high-energy environment.

This is an opportunity to join a team that values initiative, rewards results, and is committed to both personal and professional growth.

What You ll Be Doing:

• Managing and nurturing a portfolio of key customer accounts to drive growth, retention, and satisfaction.
• Handling the full customer journey calls, emails, quotes, CRM updates, order management, and post-sale support.
• Analysing account data to spot whitespace opportunities and increase profitability.
• Collaborating with internal teams including Sales, Operations, and Marketing to meet customer needs.
• Scheduling account reviews and maintaining up-to-date records of all client interactions and changes.
• Delivering memorable service experiences and identifying areas for continuous improvement.

What You ll Bring:

• 4+ years of B2B or B2C experience in account management, client services, or a similar customer-facing role.
• Confidence in communicating over phone and video calls.
• Strong commercial awareness and the ability to interpret data to identify opportunities.
• Excellent relationship-building skills with a proactive and professional approach.
• Strong organisational skills, high attention to detail, and the ability to multitask in a fast-paced environment.

The Benefits:

You'll join a company that truly invests in its people. Here's just a snapshot of the incredible benefits on offer:

• Modern, open-plan office environment
• Free onsite parking
• Unlimited tuck shop snacks
• Free lunch every Friday
• Charity dress-down day every Friday
• Company social and corporate events
• Perks at Work scheme (exclusive employee discounts)
• Subsidised workplace massage
• Giveback Days with meals cooked by the Senior Management Team
• Complementary Happy Birthday vouchers
• Short walk to a large supermarket
• Cycle to Work scheme
• Eye care vouchers
• Employee Assistance Programme (EAP)

Recognition & Rewards:

• Growth by Sharing bonus scheme
• Holiday buy-back scheme: buy up to 5 days and sell up to 2 (run annually in January)
• Company sick pay
• Reserved 3 holiday days for Christmas closure
• Annual leave increases with service:
  • +2 days after 2 years
  • +1 day after 4 years
  • +1 day after 6 years

Apply today!