IT Network Manager - Education

Planet Recruitment; England; On-site; GBP 40,000 - 46,000; Full time

Job summary

An established industry player is looking for a Network Manager to lead IT support services in a dynamic environment. This role offers the opportunity to work on diverse projects, ensuring high-quality service delivery while mentoring junior staff. You will be responsible for managing network infrastructure and providing specialist advice to clients. Join a forward-thinking company where your contributions will directly impact growth and success, and enjoy a competitive salary along with a comprehensive benefits package, including generous annual leave and a company pension scheme.

Benefits

Death in Service Benefit

Company Pension Scheme

25 Days Annual Leave

SAGE Employee Benefits

SAGE Employee Assistance Program

Qualifications

• Proven experience in IT support and network management.
• Strong understanding of Active Directory and Microsoft 365.

Responsibilities

• Ensure high-quality IT support service delivery.
• Oversee staff training and manage IT service operations.

Skills

IT Support

Advanced Troubleshooting

Technical Communication

Network Management

Active Directory

Microsoft 365 Administration

Cloud Platforms

Data Protection Compliance

Education

Relevant IT Certifications

Degree in Computer Science or Related Field

Tools

SAGE

Network Monitoring Tools

Job description

Role: Network Manager

Location: Crawley

Salary: 40,000

Benefits

• Competitive salary and benefits package
• Opportunity to work on diverse and challenging projects
• Exposure to a variety of clients
• Chance to contribute to the company's success and growth
• Death in Service benefit
• Company Pension scheme
• 25 days annual leave (not including Bank Holidays) increasing with length of service
• SAGE Employee benefits
• SAGE Employee assistance program

Summary:

Our client is a leading provider of ICT solutions to the education sector in the UK. With over 20 years' experience, they have a proven track record of delivering high-quality, reliable, and effective solutions to schools and colleges.

This is an exciting time to join as we grow to enhance our services and offerings. If you are looking for a company where you can make a real impact and be part of something exciting, then we encourage you to join our team. Our client is seeking talented and motivated individuals who are eager to learn and grow.

Key tasks and Responsibilities:

• Ensure consistent IT support service delivery to the site, establishing and maintaining high-quality learning facilities and assisting in their future development.
• Take overall responsibility for IT service at the site as Network Manager, including advanced troubleshooting, maintaining service levels, and escalating unresolved issues.
• Provide specialist advice and guidance to the client on IT requirements.
• Collaborate with Account Managers to highlight system updates and improvements aligned with site strategies and plans.
• Oversee staff training and up-skilling on-site.
• Prioritize staff workloads, mentor, advise, and train junior staff on best practices and procedures.
• Communicate effectively (verbally and in writing) technical information appropriately to different audiences.
• Manage and implement work programs under senior staff guidance.
• Monitor and manage stock, catalog resources, and conduct audits as needed.
• Ensure compliance with policies related to child protection, safeguarding, health and safety, security, and confidentiality, reporting concerns appropriately.
• Maintain awareness of responsibilities under Data Protection Act and GDPR concerning personal data security and accuracy.

• Set up and verify hardware and software for normal operation.
• Build and configure networked PCs, including standalone setups or via image deployment.
• Perform maintenance on user accounts, site servers, and cloud platforms.
• Possess solid understanding of Active Directory, Azure AD, and Microsoft 365 administration.
• Ensure Helpdesk tickets are updated and resolved promptly according to SLAs.
• Follow standard procedures to run network monitoring reports/utilities.
• Update asset records for hardware and software on site.
• Adhere to disaster recovery and maintenance plans, testing backup and malware procedures as instructed.
• Log and investigate all jobs and issues within the helpdesk system.
• Conduct system checks as guided.
• Work with colleagues to maintain health, safety, and welfare standards.
• Communicate technical information effectively to the required audience.
• Act as a communication point with key site staff, account managers, and engineers during projects or incidents.
• Advise leadership on concerns, liaising with account managers and engineers.
• Evaluate support logs to produce management reports and support future service planning.
• Serve as escalation point for helpdesk tickets within the onsite team.
• Prioritize support tasks based on staff availability and service demands.
• Work with Senior Engineers to design and implement network infrastructure to meet client/site needs.
• Manage active network components such as switches, routers, and firewalls.
• Maintain internet filtering systems in line with policies.
• Manage remote access to internal systems.
• Customize processes for specific clients/sites and review their effectiveness.
• Design and implement procedures for IT equipment receipt, testing, and asset disposal, ensuring WEEE compliance.
• Maintain and review site-wide system contingency plans with the team.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and a supply agency for temporary workers. We are an Equal Opportunities Employer.

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Only candidates with relevant skills and experience will be contacted. If you do not hear within 7 days, your application was unsuccessful.

We do not discriminate based on gender, marital status, race, religion, color, age, disability, or sexual orientation. Candidates are assessed solely on merit, qualifications, and ability to perform the role.