E-Rostering Systems Support & Training Specialist

University Hospitals Coventry and Warwickshire; Coventry; On-site; GBP 20,000 - 23,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust in Coventry is seeking a dedicated team member to provide first-line support for the E-Rostering system, assisting Trust staff and external customers. You will train staff, troubleshoot software/hardware, manage data entry, and help ensure timely payroll processing while following Trust policies and procedures.

Join a large Teaching Trust committed to excellence and supporting learning and development across hospital sites.

Responsibilities

• Provide first line support and technical advice to Trust staff and external customers.
• Troubleshoot E-Rostering system issues and coordinate with ICT as required.
• Assist with data entry and maintain system access records.
• Monitor system performance and conduct routine audits to ensure efficiency.
• Prepare and dispatch appropriate correspondence and generate reports as needed.
• Support staff training and orientation for E-Rostering users.
• Liaise with staff to handle system support requests via phone, email or visits.

Skills

First-line support

Customer service

Problem solving

Job description

University Hospitals Coventry and Warwickshire NHS Trust in Coventry is seeking a dedicated team member to provide first-line support for the E-Rostering system, assisting Trust staff and external customers. You will train staff, troubleshoot software/hardware, manage data entry, and help ensure timely payroll processing while following Trust policies and procedures.

Join a large Teaching Trust committed to excellence and supporting learning and development across hospital sites.