E-Rostering Assistant Administrator

University Hospitals Coventry and Warwickshire; Coventry; On-site; GBP 20,000 - 23,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust in Coventry is seeking a dedicated team member to provide first-line support for the E-Rostering system, assisting Trust staff and external customers. You will train staff, troubleshoot software/hardware, manage data entry, and help ensure timely payroll processing while following Trust policies and procedures.

Join a large Teaching Trust committed to excellence and supporting learning and development across hospital sites.

Responsibilities

• Provide first line support and technical advice to Trust staff and external customers.
• Troubleshoot E-Rostering system issues and coordinate with ICT as required.
• Assist with data entry and maintain system access records.
• Monitor system performance and conduct routine audits to ensure efficiency.
• Prepare and dispatch appropriate correspondence and generate reports as needed.
• Support staff training and orientation for E-Rostering users.
• Liaise with staff to handle system support requests via phone, email or visits.

Skills

First-line support

Customer service

Problem solving

Job description

• To assist in the day to day provision of a comprehensive and efficient first line support service for all E-Rostering Systems.
• Provide first line support and technical advice and assistance to all Trust staff and external customers, using own judgment in providing a response
• Support the training of staff and system users: participate in the orientation and training of newly appointed staff to the E-Rostering systems, providing support and coaching where necessary and to provide E-Rostering system advice to end users.
• Be able to troubleshoot system software and hardware issues and troubleshoot within the team or to ICT as required
• Assist with data entry.
• Please be advised that sponsorship is not eligible for this post. Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received.
• Independently initiate and produce relevant reports and assist in the generation of training guides as required.
• To monitor and perform regular system routines/audits reviewing the performance of the E-Rostering system and informing staff groups to ensure maximum organization efficiency.
• Preparation and dispatch of appropriate level correspondence to personnel within the Trust and to external customers.
• Liaise with other staff as appropriate, dealing with E-Rostering system support requests via telephone, email or personal visits. Some if which may be of a sensitive nature.
• Work with the E-Rostering Team to implement any changes that occur to working practices via new policies /strategies.
• Identify and investigate problems and queries including those of a complex nature that relate to the E-Rostering systems, utilising information from other associated data systems/information sources, or by reference to originator of the problem and take appropriate action, To provide basic roster action training of E-Rostering systems to users being aware of potential barriers to understanding.
• To assist in maintaining department website
• To process access/training/flexible working documents and reports, maintain & manager paper records, enter/store personal details within system
• To understand payroll deadlines/processes to ensure appropriate documentation to facilitate payment of Trust staff is completed in a timely manner.
• To be able to communicate with payroll services clearly and appropriately when dealing with payroll queries both simple and complex.
• Assist with the maintenance of users access to all elements of the E-Rostering system
• Maintain excellent customer care skills and professionalism when interacting with all members of the multidisciplinary team. Ability to tactfully deal with difficult situations and aid understanding.
• Manage own workload seeking direction from the System Administrator/ Lead Nurse when deemed necessary. Priorities changes in workload to meet demand or to system/Trust requirements..
• To identify possible new ways of working and efficiencies for the department
• To ensure that all work is undertaken with regard to the Trust policies and procedures
  University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do. Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare. We are proud to be recognised as a Pathway to Excellence®designated organisation - please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk) By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team. The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.