Rostering Systems Support Specialist

Riverside Healthcare Ltd; Wakefield; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

South West Yorkshire Partnership NHS Trust in Wakefield is seeking an e-Rostering Support Officer to provide first-line BAU support to the e-Rostering system users, analysing rostering data and assisting with project work.

You will handle queries via mailbox and phone, maintain rostering information, and support integration with ESR and other workforce systems, while upholding Trust policies.

The role requires good data handling, Excel skills, and proficiency with Microsoft 365.

Qualifications

• Experience providing first-line support for system users.
• Strong data handling and basic data analysis skills.
• Proficient in Excel and Microsoft 365 suite (Word, Outlook, PowerPoint).

Responsibilities

• Provide first-line BAU e-Rostering system support to staff.
• Analyse rostering data and provide feedback to users.
• Administer project documents and roster updates.
• Handle queries via mailbox and phone and escalate as needed.

Skills

Data analysis

Excel

Microsoft 365

First-line support

Tools

Access

ESR

Agresso

Job description

South West Yorkshire Partnership NHS Trust in Wakefield is seeking an e-Rostering Support Officer to provide first-line BAU support to the e-Rostering system users, analysing rostering data and assisting with project work.

You will handle queries via mailbox and phone, maintain rostering information, and support integration with ESR and other workforce systems, while upholding Trust policies.

The role requires good data handling, Excel skills, and proficiency with Microsoft 365.